Lead Issue Management2LOD - City National Bank
Phoenix, AZ
About the Job
LEAD ISSUE MANAGEMENT2LOD
WHAT IS THE OPPORTUNITY?
Under direction of the Head of Issue Management Group within Enterprise Risk Management, the VP/Director role is responsible for the development, implementation, maintenance, communication and driving the holistic management of issues, including but not limited to, the maintenance of framework, policies, standards and procedures documents, development of a robust quality assurance program, supporting reporting and managing change and committee charters. The VP/Director will also function as a subject matter expert recommending effective and pragmatic issue management practices to help 1st LOD and 2nd LOD risk owners proactively identify, report and remediate issues.
Risk Management Division
This is a great opportunity to grow your career with a stable and expanding organization as a member of City National's Risk Management team. The focus is on ensuring business activities remain safe, compliant and well-positioned for future opportunity and sustainable growth.
What you will do
+ Help manage the centralized Issue Management Group that maintains framework, policies, standards & procedures ensuring clarity, applicability, and alignment with CNB and RBC governance documents, as applicable
+ Designs and implements, in conjunction with dedicated 2nd LOD teams, a quality assurance program on issue management
+ Supports periodic reporting to the MRC, RCoB and the OCC
+ Provide input to support CNB’s interactions with regulators on matters relating to the Issue Management
+ Develop and implement continuous improvements in process, procedure and reporting to proactively address regulatory expectations and to align with industry practices
+ Advance the approach and methods used to ensure effective issue management processes in alignment with industry best practice and regulatory expectations
+ Support aggregated reporting of issues across the CNB and make accessible to all Three Lines of Defense
+ Develop Board Level, Management Committee and Ad Hoc Issue Management Reporting, proactively identifying key risks and emerging areas of concerns to be addressed executive leadership
+ Lead and execute targeted consultative and advisory engagements on effective control management practices
+ Manage a team of professionals to ensure full engagement and high level of performance in meeting business objectives
+ Collaborate with RBC to drive closer alignment as needed
+ Participate in the evolution of issue management activities and assume modified responsibilities as the journey unfolds
Must-Have*
+ Bachelor's Degree or equivalent
+ Minimum 10 years of experience in financial services industry, with at least five years in an risk management, internal audit, or compliance role
+ Minimum 7 years of experience managing complex projects
+ Minimum 5 years of management experience
Skills and Knowledge
+ Strong knowledge of issue management practices with proven experience in issue management design and/or execution
+ Strong business knowledge of financial services
+ Strong understanding of Risk Management
+ Ability to handle complexity and ambiguity
+ Proven track record building strong relationships across multiple business functions
+ Ability to manage teams with broad accountability in a complex environment
+ Ability to work effectively in a cross-functional organization
+ Ability to balance strategic priorities with tactical actions
+ Ability to deal effectively with conflict
+ Well-developed influencing skills
+ Ability to work independently
+ Ability to work in a matrix environment
+ Possess superior organizational, verbal and written communication and presentation skills.
+ Proven track record building strong relationships across multiple business functions
+ Must be able to convey complex concepts in a clear and concise manner.
+ Strong interpersonal/teamwork skills with the ability to effectively communicate and interact professionally with all levels of individuals including executive management and management committees, both internally to CNB and externally.
+ Possess the ability to work on several projects simultaneously and meet deadlines.
+ Must be extremely knowledgeable in Bank-wide strategic planning and direction.
+ Must be able to tactfully and diplomatically resolve conflicts among stakeholders and participants in all assigned projects.
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
#CA-AP
#LI-AP
WHAT IS THE OPPORTUNITY?
Under direction of the Head of Issue Management Group within Enterprise Risk Management, the VP/Director role is responsible for the development, implementation, maintenance, communication and driving the holistic management of issues, including but not limited to, the maintenance of framework, policies, standards and procedures documents, development of a robust quality assurance program, supporting reporting and managing change and committee charters. The VP/Director will also function as a subject matter expert recommending effective and pragmatic issue management practices to help 1st LOD and 2nd LOD risk owners proactively identify, report and remediate issues.
Risk Management Division
This is a great opportunity to grow your career with a stable and expanding organization as a member of City National's Risk Management team. The focus is on ensuring business activities remain safe, compliant and well-positioned for future opportunity and sustainable growth.
What you will do
+ Help manage the centralized Issue Management Group that maintains framework, policies, standards & procedures ensuring clarity, applicability, and alignment with CNB and RBC governance documents, as applicable
+ Designs and implements, in conjunction with dedicated 2nd LOD teams, a quality assurance program on issue management
+ Supports periodic reporting to the MRC, RCoB and the OCC
+ Provide input to support CNB’s interactions with regulators on matters relating to the Issue Management
+ Develop and implement continuous improvements in process, procedure and reporting to proactively address regulatory expectations and to align with industry practices
+ Advance the approach and methods used to ensure effective issue management processes in alignment with industry best practice and regulatory expectations
+ Support aggregated reporting of issues across the CNB and make accessible to all Three Lines of Defense
+ Develop Board Level, Management Committee and Ad Hoc Issue Management Reporting, proactively identifying key risks and emerging areas of concerns to be addressed executive leadership
+ Lead and execute targeted consultative and advisory engagements on effective control management practices
+ Manage a team of professionals to ensure full engagement and high level of performance in meeting business objectives
+ Collaborate with RBC to drive closer alignment as needed
+ Participate in the evolution of issue management activities and assume modified responsibilities as the journey unfolds
Must-Have*
+ Bachelor's Degree or equivalent
+ Minimum 10 years of experience in financial services industry, with at least five years in an risk management, internal audit, or compliance role
+ Minimum 7 years of experience managing complex projects
+ Minimum 5 years of management experience
Skills and Knowledge
+ Strong knowledge of issue management practices with proven experience in issue management design and/or execution
+ Strong business knowledge of financial services
+ Strong understanding of Risk Management
+ Ability to handle complexity and ambiguity
+ Proven track record building strong relationships across multiple business functions
+ Ability to manage teams with broad accountability in a complex environment
+ Ability to work effectively in a cross-functional organization
+ Ability to balance strategic priorities with tactical actions
+ Ability to deal effectively with conflict
+ Well-developed influencing skills
+ Ability to work independently
+ Ability to work in a matrix environment
+ Possess superior organizational, verbal and written communication and presentation skills.
+ Proven track record building strong relationships across multiple business functions
+ Must be able to convey complex concepts in a clear and concise manner.
+ Strong interpersonal/teamwork skills with the ability to effectively communicate and interact professionally with all levels of individuals including executive management and management committees, both internally to CNB and externally.
+ Possess the ability to work on several projects simultaneously and meet deadlines.
+ Must be extremely knowledgeable in Bank-wide strategic planning and direction.
+ Must be able to tactfully and diplomatically resolve conflicts among stakeholders and participants in all assigned projects.
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
#CA-AP
#LI-AP
Source : City National Bank