Lead Ins Collections Specialist - University of Rochester

POSITION SUMMARY: Responsible for training new employees, monitors quality & quantity of work performance, resolves account problems and provides coverage during staff absences. Assigns work, assumes functions of supervisor in his/her absence. Cross-trained in various positions within the department **TYPICAL DUTIES:** + Serves as a focal point for answering questions and solving problems for difficult and unusual accounts, assists in problem identification, quantification, and resolution. Assists in performing collection activities to ensure coverage during staff absences or as needed for collections staff + Serves as a liaison between immediate area and others in office and hospital; coordinates activities of outside collection agents; confers with third-party representatives on a routine and as needed basis, attends external third-party meetings and seminars. Coordinates activities of the area; trains and cross trains employees within the area to perform billing, collection, and financial counseling activities + On an exception basis handles patient complaints and inquiries, including correspondence; assures that patients are given prompt, courteous attention, in person, by telephone or by letter. Helps staff to resolve difficult payer issues. Stays abreast of current issues and works with Administrator to identify and offer resolution to issues + Assists in personnel-related matters, such as time reporting, preparing performance evaluations, maintaining attendance records; assists in disciplinary actions + Stays abreast of all current payer guidelines and compliance regulations as they relate to collections and billing. Shares information with supervisors and staff as it becomes available. Other duties as assigned. **QUALIFICATIONS:** + Associate’s Degree in Business Administration or Personnel Management required + 2 years of related experience in 3 rd party pro-fee billing and previous supervisory experience in a billing office setting required + Knowledge of Payer guidelines, computer literacy, and good communication skills. Knowledge of ICD-10, CPT & CDT coding requirede + 3 years of related collection experience with 1 year of demonstrated leadership experience + Or an equivalent combination of education and experience. + Bachelor's degree and 2 years of related relevant experience in business office operations or auditing preferred + CMBS, CPC or coding certification preferred The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations. **How To Apply** All applicants must apply online. _EOE Minorities/Females/Protected Veterans/Disabled_ **Pay Range** Pay Range: $19.00 - $26.44 Hourly _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Location:** Eastman Dental Center **Full/Part Time:** Full-Time **Opening:** Full Time 40 hours Grade 010 Dentistry Central Billing **Schedule:** 8 AM-4:30 PM