Lead Generation Specialist - Oak Street Health

Company: Oak Street Health 

Title: Lead Generation Specialist

Location: MO

Role Description:

The Lead Generation Specialist is responsible for developing relationships with members of the community while hosting activation events at various locations (including CVS retail stores, senior centers, food pantries, etc.) in their assigned territory. At these events, Lead Generation Specialists will engage Medicare seniors in the community with the ultimate goal of having those individuals become patients of Oak Street Health, if they’re interested.

On a daily basis, Lead Generation Specialists will be the ‘face of OSH’ in their assigned territory and will drive valuable local growth for OSH centers. Lead Generation Specialist IIs will host multiple activation events each day while also partnering very closely with a central team of OSH growth teammates and call center representatives. 

Core Responsibilities:

• New Prospective Patient Engagement

  • On a daily basis, generate high-quality leads (prospective patients interested in learning more about OSH and/ or becoming OSH patients) by effectively engaging Medicare seniors through event execution at multiple CVS retail locations in their assigned territory

  • Maintaining knowledge of internal sales systems (i.e., Salesforce) and organizational goals by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives

  • Collaborating with OSH central growth and call center teams, as needed. 

• Relationship Development

  • Develop strong relationships with prospects who frequent event locations in assigned territory

  • Capture and record customer information and sales activity into customer relationship management (CRM) system and other business systems

  • Acting as point of contact for central call center team if there are any questions about the prospective OSH patient

  • Resolving any concerns & complaints new prospects may have about Oak Street Health by working with the prospect to understand the concern or direct them to another Oak Street employee

• Other duties as assigned 

What are we looking for?

• Ability to quickly connect with and influence the right people - enjoy talking and listening to community members’ healthcare experiences and desired experiences

• Strong computer skills, including:

  • Clear electronic communication management (e.g., email, google chat) and documentation of sales interactions

  • Experience managing through a CRM system, ideally Salesforce

• Comfort with personal sales goals and results tracking

• Team player and contributor to the overall effectiveness of the team

• Inclination to work in a results oriented role

• Sales and/or healthcare experience a plus

• Access to reliable transportation to travel between events

• Ability to lift 25-45 lbs for event set-up 

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health