Lead, Full Time - Grand Rapids Tanger - Gap Inc.
Byron Center, MI
About the Job
About Banana Republic
Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today’s modern world. Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. Through our home and art collections, we extend beyond apparel and are a part of our customers' lives at home.
We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers’ lifestyle needs. Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience. Sound interesting? Join us as on the BR journey as we create what’s next.
About the Role
In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.
What You'll Do
+ Consistently treat all customers and employees with respect and contribute to a positive work environment.
+ Promote customer loyalty by educating customers about our loyalty programs.
+ All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
+ Support sales leader during (non-peak) hours, with the customer as the primary focus
+ Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
+ Build and share expertise in the product lifecycle
+ Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
+ Leverage omni-channel to deliver a frictionless customer experience.
+ Ensure all compliance standards are met.
Who You Are
+ You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors
+ Provides clear and direct communication of expectations.
+ Ability to utilize technology effectively to engage with customers and team to meet goals
+ Demonstrate interest and initiative towards continuous improvement and growth
+ Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
+ Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
Benefits at Banana Republic
+ Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
+ One of the most competitive Paid Time Off plans in the industry.*
+ Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
+ Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
+ Employee stock purchase plan.*
+ Medical, dental, vision and life insurance.*
+ See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.
_*For eligible employees_
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.
Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today’s modern world. Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. Through our home and art collections, we extend beyond apparel and are a part of our customers' lives at home.
We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers’ lifestyle needs. Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience. Sound interesting? Join us as on the BR journey as we create what’s next.
About the Role
In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.
What You'll Do
+ Consistently treat all customers and employees with respect and contribute to a positive work environment.
+ Promote customer loyalty by educating customers about our loyalty programs.
+ All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
+ Support sales leader during (non-peak) hours, with the customer as the primary focus
+ Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
+ Build and share expertise in the product lifecycle
+ Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
+ Leverage omni-channel to deliver a frictionless customer experience.
+ Ensure all compliance standards are met.
Who You Are
+ You embody Gap Inc’s Purpose, Mission, Vision, Values and Behaviors
+ Provides clear and direct communication of expectations.
+ Ability to utilize technology effectively to engage with customers and team to meet goals
+ Demonstrate interest and initiative towards continuous improvement and growth
+ Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
+ Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
Benefits at Banana Republic
+ Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
+ One of the most competitive Paid Time Off plans in the industry.*
+ Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
+ Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
+ Employee stock purchase plan.*
+ Medical, dental, vision and life insurance.*
+ See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.
_*For eligible employees_
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.
Source : Gap Inc.