Lead Front Office Associate at Nystrom & Associates, Ltd.
Saint Paul, MN 55125
About the Job
Description
s a Lead Front Office Associate at Nystrom & Associates' Woodbury MN clinic, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.
s a Lead Front Office Associate at Nystrom & Associates' Woodbury MN clinic, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting a liaison between our mental health professionals and our patients. You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy. We are committed to helping patients in our community who are experiencing personal, emotional, marriage, family or psychological problems. You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.
This is a full-time role, working the following shift:
- Monday - Friday 7:00 am - 3:30 pm with some flexibility
$18 per hour
Other duties include the following:- Observing and supporting Front Office Associates and the Patient Care Coordinator
- 30% of in office hours each week will be dedicated to providing feedback to support staff, directing check-in desk and adjusting workflows as needed
- Inform the Office Manager and/or Administrative Operations Supervisor of staff problems or concerns
- Enforce all NAL policies and procedures in the absence of the Office Manager and/or Assistant Office Manager
- Assist in training new Support Staff in conjunction with Support Staff Training Coordinators
- Act as liaison between clinicians and Patient Care Coordinators regarding schedule concerns, availability for new patients, and changes in specialties in the absence of the Office Manager and/or Assistant Office Manager
- Assist Support Staff with daily duties as needed
- Cover for Office Manager and/or Assistant Office Manager in his/her absence or as directed by Office Manager
- Manage provider and patient requests/concerns as directed by the Office Manager
- Help coordinate and plan summer company picnics and Christmas parties
- Opening or closing the clinic if there is not coverage
- Faxing and copying
- Sorting documents into the electronic chart
- Basic knowledge of billing and insurance coverage
- Any other projects that the Administrative Manager or Supervisor may assign
- Excellent organizational skills and ability to multitask
- Ability to lead a small Front Office team successfully
- Proficient computer skills and experience using Microsoft Office
- Strong customer service and interpersonal communication skills
- Previous front desk, reception/receptionist, administrative assistant, or office experience preferred
- High School Diploma required
- An interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred
- Expertise in providing high-quality customer service in a busy environment
- Ideal experience includes working as a barista, or in a fast-paced retail setting (such as working during the holidays at popular stores)
- De-escalation skills
- Ideal experience includes working in childcare, as a nanny, in an educational setting, or previous mental health experience where expectations change every day; candidate has learned to expect the unexpected, and has had to deescalate someone who is upset
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
- Medical & Dental insurance
- Opportunities for professional growth and career advancement
- Health Savings Account (HSA)
- Flexible Spending Account (FSA) for applicable medical and dependent care expenses
- Paid Time Off (PTO)
- Paid Holidays
- 401(K) Retirement Plan with a generous employer matching program
- Supplemental insurances, such as short-term disability, cancer insurance, and accident insurance
- Partnerships with local universities for tuition discounts:
- St. Mary's University - 10% discount
- University of Northwestern - St. Paul - 10% discount for select programs
- Bethel University - $400 Scholarship per term for select programs
- Capella University - 10% tuition discount plus additional perks
- Adler Graduate School - 10% tuition reduction
keywords: Behavioral healthcare, mental healthcare, customer service, front desk, receptionist, clinic receptionist, clinic representative, office coordinator