Lead Esthetician - FACE FOUNDRIÉ

FACE FOUNDRIÉ Lead Esthetician – Career Advancement Track, Stamford, CT. Fairfield County and Westchester County

Introduction:

Are you someone who loves the beauty industry and in particular skincare? Are you an ambitious, growth minded, and people-oriented individual? Does becoming a leader at the nation’s fastest growing facial brand at it expands into the northeast of the country sound appealing to you? If so, FACE FOUNDRIÉ would love to talk to you. Asking that only motivated, hard-working, and positive people apply!

Who is FACE FOUNDRIÉ?

FACE FOUNDRIÉ is a modern, innovative and all-inclusive focused facial bar. We provide the most efficient, effective, and approachable services for all things face, namely facials, lashes, brows and skincare. We pride ourselves in providing the highest quality, cutting edge services at accessible prices in a modern, open and inclusive environment. FACE FOUNDRIÉ is the fastest growing facial bar brand in the country. We're setting the new standard in the growing $9 billion skincare services industry with a vision to establish an unparalleled presence across the nation. Founded in 2019, FACE FOUNDRIÉ will have already expanded to over 60 facial bars nationwide by year end 2024. We’ve been featured in FORBES, Entrepreneur, Marie Claire, and have performed over 360,000+ services in the last year. The company plans to continue it nationwide expansion in a sustainable manner that maintains the quality of the brand experience for both clients and staff alike. Our staff is the best trained in the industry that deeply cares about offering an impeccable service experience to meet clients wherever they are in their skincare journey. We create a safe place of inclusion and calm that promotes confidence for both clients and staff. We strive for 100% client satisfaction, and we empower our customers to look and feel their best! Organizationally, we embrace technology and innovation to optimize our client experience and our internal operations.

Role Description

Full Time

Active Esthetician’s license required

Video Submission, Employment Assessment Required

The Lead Esthetician is responsible for creating an environment that maintains and exceeds standards of excellence in guest services, client retention skills, staff technical proficiency, staff retention, and professional recommendations. You will go through an extensive FACE FOUNDRIÉ training and development system to learn our bespoke service protocols and techniques, and how to train others. The Lead Esthetician reports directly to the Salon Manager. This is a leadership and career growth opportunity to join a new and exciting brand. Along with the Salon Manager, initially you’ll comprise the senior management of the Stamford location. As FACE FOUNDRIÉ expands, you’ll have the exposure to meaningfully shape its growth in Fairfield County and the northeast region of the country over the next several years while advancing your career. Over that time frame, this position has the potential to advance to a Salon Manager or an Aesthetics Manager covering several salon doors at once.

Lead Esthetician Responsibilities Include:

Team Management and Leadership

• Create and promote a fun, energetic, honest and compassionate environment from day one in adherence to FACE FOUNDRIÉ’s Core Values (please see attached). In tandem with the Salon Manager, cultivate a culture of ownership and results.
• Together with Salon Manager, responsible for all personnel management including recruitment, service and product knowledge, loss prevention, performance, safety and legal compliance.
• Responsible for training of new hires and ongoing training of current staff to ensure their confidence and excellence in service protocols, product knowledge, sales and compliance.
• Lead with warmth and positivity while holding team members accountable to standards and goals. Regularly coach, counsel and develop esthetician staff and skills to increase their productivity and professional growth.
• Show gratitude and celebrate small wins.
• Together with the Salon Manager, hold the esthetician team accountable for hitting benchmarks including service sales, membership goals, product sales and rebooks.
• Identify opportunities for team growth such as staffing, scheduling and coaching. Identify and implement professional development needs for each staff member.
• Assist the Salon Manager in conducting regular performance reviews.
• Provide constructive feedback to enhance individual and team performance.
• Ensures all staff technical service and product trainings are attended.
• Along with Salon Manager, conduct esthetician verbal and technical interviews, able to identify appropriate talents needed for the Salon’s growth.

Operations

• Demonstrate and oversee exceptional service and image standards, consistently executing FACE FOUNDRIÉ’s expectations to ensure clients receive an extraordinary and memorable experience.
• Responsible for performing services on guests and leading team by example in service excellence. Able to maintain personal productivity standards.
• Build and foster relationships with clients to drive conversion and retention. Address client issues and concerns, providing resolutions in a warm, timely and professional manner.
• Assist Salon Manager to ensure that the store is client and inspection ready, from staff to products and supplies.
• Assist the Salon Manager in creating, maintaining and optimizing staff schedules to ensure adequate coverage during peak hours, make staff cuts when needed, meet utilization goals, and manage labor cost effectively.
• Assist Salon Manager with managing retail and professional inventory.
• Assist the team as needed with social media and marketing content, events, pop-ups, etc.

Qualifications & Requirements

• An understanding, alignment and aspiration to FACE FOUNDRIÉ’s Core Values and the “Who Are You?” sections attached.
• Minimum 2+ years of esthetician experience, with at least 1+ years of leadership and management experience in a salon or similar type setting.
• Experience in hospitality, retail, or client service business, including management of hourly workers a plus. Interest in beauty a must. Active esthetician’s license required.
• Self-motivated, strong work ethic, proactive and anticipatory. Attention to detail. Curious, flexible, and open mindset. Receives and gives feedback effectively.
• Demonstrated track record of being sales driven, customer service centric, and people management oriented.
• Superior communication and interpersonal skills, providing exceptional hospitality.
• Excellent communication skills, both written and oral, as well as listening skills.
• Strong organization skills. Demonstrated ability to multi-task and prioritize within a fast- paced environment.
• Comfortable using Microsoft Office (Excel, Word, PowerPoint) and Google (Sheets, Docs).
• Flexibility to work a non-traditional schedule: must have weekend, holiday, and some early morning/late evening weekday availability to be on-site. Willingness to travel as needed to other FACE FOUNDRIÉ’ locations, overnight to corporate headquarters, and offsites.

Compensation and Benefits

• We offer a defined pathway for your professional and personal growth. We also understand physical and mental health and work-life balance are keys to your growth and well-being. We want you to be at your best self both in and outside of our facial bars.
• Client Bookings: FACE FOUNDRIÉ’s marketing model fills your books with new clients (in addition to your existing client roster), creating an environment where you can focus exclusively on engaging clients, managing staff, and providing the best service possible.
• Base Salary: Based on experience before commissions and bonuses with eligibility for paid time off, sick leave and holidays. Paid regardless of client bookings.
• Bonuses: Structured according to facial bar periodic performance milestones reached.
• Benefits: Eligible for health insurance, dental insurance, 401k, and equity option plan.
• Perks: Free services, discounts on retail products and services, friends and family discounts, client and team member referral bonuses.
• Professional Growth: career advancement and continuing education opportunities, including potentially ascending to Salon Manager or Aesthetics Manager. Please see Professional Development Opportunities attached.

To Apply: Please submit your Resume, a 1-2 minute video introduction, and complete the initial employment assessment. In the video introduction please introduce yourself, briefly talking about why you love the beauty industry, what draws you to the FACE FOUNDRIÉ brand, and how the company’s values specifically represent who you are. Please review the FACE FOUNDRIÉ Core Values and Who Are You? attachment to prepare your application.

FACE FOUNDRIÉ Core Values

FACE FOUNDRIÉ is seeking individuals eager to join its team and that align with its core values:

We Foster Trust: We’re impeccable with our word. We’re open, transparent, and embrace constructive dialogue from each other and our clients. We place the highest value on conducting oneself with integrity, strength of character, and respect both for our clients and colleagues.

We’re Inclusive: No matter staff or clients, we believe every person walking through our doors should be treated with the utmost respect, compassion, kindness and attentiveness. We believe diversity of thought makes us stronger. We’re team first and place our collective success over the individuals.

We’re in Relentless Pursuit: to improve ourselves and those around us; to exceed our client’s expectations; to be humble, curious, and in all our interactions; to be solution oriented; and to inject positive energy and a sense of fun into everything we do.

We Believe in Ourselves: We’re undaunted by lofty goals. We manifest our future. We’re confident in our expertise and vision.

Who Are You?

• FACE FOUNDRIÉ is searching for an ambitious, outgoing, career-oriented people who desire to grow with its exciting and expanding organization. Not only do you abide by and aspire to
• FACE FOUNDRIÉ’s Core Values described above, but you represent the following attributes:
• Strength of Character: You conduct yourself with integrity, honesty, and empathy. You ensure accountability for yourself and others in meeting goals and commitments. You project confidence in yourself and your abilities while maintaining a deep sense of humility.
• People Centric Leader: You’re outgoing, enthusiastic, and full of positive energy. You lead with kindness and patience. You love interacting with others no matter the setting, whether it be training staff, solving a client issue, or celebrating a team win. You’re comfortable coaching and mentoring your team. You embrace your team members growth and your collective success.
• Client Service Mindset: Your hospitality focused in everything you do. You present yourself to impress and you aspire towards achieving 100% client satisfaction. You set high standards and lead by example whenever necessary.
• "Make it Right” Mentality: You’re a natural problem solver and are always proactively asking questions, seeking solutions to resolve whatever is confronting you. You possess an open, flexible mindset and are willing to do whatever it takes to achieve the right outcome.
• Effective Communicator: You communicate with positivity and professionalism whether it’s with your team, peers or ownership. You willingly give and receiving feedback with ease.
• Growth Mindset: You’re an ambitious, career-oriented individual who is motivated by building something greater than oneself. You’re a curious learner and possess a growth mindset towards improving yourself and those around you. You’re coachable and flexible in your approach. You welcome feedback and understand it’s okay to make mistake because they are learning experiences.

Professional Development Opportunities – Lead Esthetician

• Best in Class Paid Training. FACE FOUNDRIÉ believes in existing in state of constant improvement. You’ll receive on an ongoing basis best in class training on service protocols, products, and devices in the industry.
• Hone your Ownership Mentality. Learn new skills and augment your existing ones: team leadership, sales, marketing, operations, finance, and talent recruitment.
• Executive Level Communication. Collaborate closely with Salon Manager and Ownership to meet and exceed salon performance targets. Provide recaps, and solution- based feedback to Senior Management on team highlights, challenges, and goals.
• Interact with Ownership, Corporate, and other owners in the system.
• Talent Recruitment and Management. In conjunction with the rest of leadership team, hire the esthetician team you’ll be managing with the Salon Manager.
• Technology. FACE FOUNDRIÉ Point of Sale system, FACE FOUNDRIÉ portal, financial, marketing, and operations software & apps.
• Career Advancement: Eligibility in the nearer term for promotion to Salon Manager or Aesthetics Manager. As FACE FOUNDRIÉ expands further in the northeast and nationally, potential exists for further senior level advancement.