Lead Dispatcher - AMR

Job Description

Now Hiring:  Lead Dispatcher

We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics. Our mission of providing care to the world at a moments notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

JOB SUMMARY The Dispatch Lead is responsible for overseeing, coordinating, and prioritizing all Dispatch and Communications Center activities.

ESSENTIAL FUNCTIONS/DUTIES

• Employ thorough knowledge of all Dispatch and Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.

• Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.

• Assume supervisory duties when Communications Center Supervisors are unavailable, including but not limited to delegating tasks, participating in performance reviews, and issuing corrective action.

• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.

• Receive incoming emergency and non-emergency calls and promptly ascertain proper levels of response.

• Allocate resources to match dynamic system demands and input applicable information into the Computer Aided Dispatch (CAD) system.

• Act as a liaison between local 911 centers, field personnel, and the Communications Center.

• Maintain professional communication with all employees and customers, to include patients, facilities, and public service agencies.

• Accurately complete all shift paperwork, including status and call time reports.

• Maintain a current working knowledge of all company policies, protocols, procedures, rules, regulations, and memorandums.

• Perform other duties as assigned.

QUALIFICATIONS

Experience:

• Minimum 1 year of experience within a Dispatch/Communications Center.

• CAD or related system experience.

• Phone correspondence and customer service experience.

• Prior EMS experience as an EMT, Paramedic, or Firefighter preferred.

Education:

• High School Diploma or equivalent (GED).

Skills:

• Strong personnel management and staff development skills.

• Effective oral and written communications skills.

• Effective interpersonal and problem-solving skills.

• Effective time-management and organizational skills.

Credentials/Licenses:

• Emergency Medical Dispatch Advanced (EMDA) certification preferred.

• CPR and ICS certifications preferred.

RELATIONSHIPSReports to: Dispatch Supervisor and/or Communications ManagerInterrelationships: EMTs, Paramedics, CCT RNs, Firefighters, Supervisors, Managers, Dispatchers.If your passion is coordinating patient care missions where every second counts, apply today!

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.