Lead, Deskside Support - 1st Shift - GXO Warehouse Company, Inc.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

1st Shift, Monday - Friday, 8:00am - 5:00pm

At GXO Logistics, we believe that state-of-the-art technology drives our success. As the Lead Deskside Support Technician, you will be responsible for supporting and troubleshooting the GXO end-user environment, both local and remote. You will also execute device lifecycle management activities, including provisioning, fulfilling, deploying, supporting and dispositioning assets. On our team, you'll have the support to excel at work, and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Provide troubleshooting and resolution of Tier 2 and Tier 3 technical issues from across the business unit, including multiple domains, operating systems, time zones, and workstation and printer models
• Provide Executive support to senior leaders
• Provide technical expertise and advice to Level II and III Deskside Technicians by being the go-to technical expert
• Assist with IT Infrastructure projects as needed

At a minimum, you'll need:

• 4 years of technical support experience
• Experience installing, troubleshooting, building, and deploying desktop computers in a warehouse or supply chain environment

• Bachelor's degree in Management Information Systems, Computer Engineering or a related technical field
• 5 years of remote workstation support and technical support experience in a Fortune 500 company
• 5 years of experience in troubleshooting printers, tablets, cell phones, Windows PCs, Chrome PCs, AV equipment and associated complex issues of networked devices
• Background in Auto CAD and Microsoft Visio

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.