Lead Customer Support Representative - Selectek, Inc.
Port Richey, FL 34668
About the Job
We have an immediate need for a Lead Customer Support Representative in the Tampa-Clearwater, FL area. We are looking for someone that has experience in the manufacturing industry and has supervised other customer service reps.
Salary range is $50-$60K, relevant to experience.
This position may start as contract, with the expectation to go direct within 6 months of start date.
Job description:
- Responsible for creating and maintaining production Request for Quotes (RFQs) by data collection through the actual production process.
- Establishing best suited P.O. type with customer
- Negotiate renewable and new contracts with customers.
- Coordinate and confirm Customer orders in a timely manner.
- Coordinate customer urgent requests by expediting premium orders by working with all impacted departments.
- Oversee the initial production P.O. transitioning from Program Management/Engineering to Production for visibility.
- Educate Customers with our ordering policies to ensure customer requirements are met and to prevent any misunderstanding or confusion.
- Oversee and ensure that the Customers production P.O.s are entered and executed correctly.
- Oversee/maintain the Customers shipping preferred method in the system.
- Interface with the Customer and Accounting for outstanding invoices
- Support and maintain the ISO standards.
- Ensure a representative is available for customer communication at all times, during normal business hours.
- Generate Production Sales Order and Work Orders
- Back log reporting
- Responsible for the supervisory activities in accordance with the organizations policies and applicable laws.
- US Citizen OR Permanent Resident
- Experience working in a B2B (Business-to-Business) customer service position.
- High School Graduate or equivalent GED required
- Prior experience with an Enterprise Resource Planning (ERP) system
- Able to multi-task
- Strong knowledge of company computer programs with basic Excel and Word
- Customer focus oriented
- Demonstrate an approachable attitude with a positive team working mindset
- Be the voice of the company to customers
- Experience working in a manufacturing environment HIGHLY preferred.
Source : Selectek, Inc.