Lead Customer Support Representative | Management Training at JKM

The role of the Lead Customer Support Representative is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel in improving customer service, managing service requests, and cycle time ensuring effective communication within the market on results and performance. Please note that this is an entry-level position, so you must learn all ends of our business operations before overseeing a team.

Responsibilities of the Lead Customer Service Representative:

• Build client relationships by showcasing exceptional customer service and closing sales through direct interactions with our client's leads provided

• Have a thorough understanding of all client's products and services and be able to educate and sell to clients products and services

• Acts as a Point of Contact for new and existing clients

• Troubleshoot and problem-solve client or member accounts and issues

• Perform customer account maintenance requests from clients

• Provide sound business advice and suggestions to clients

• Retain business by identifying and addressing client issues (red flags)

• Suggest ideas and improvements

• Other duties as assigned