Lead Customer Service Representative - Remote 11:30am to 8pm ET - iMPact Business Group
Portage, MI 49002
About the Job
Our client, a Global Medical Device Manufacture has an immediate opening for a Lead Customer Service Representative for a 12 Month + Contract. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.
11:30am to 8pm Shift (Eastern Time Zone). Can be a remote role if candidates are outside a 60 mile radius of Portage MI.
- Maintains direct contact with customers before and/or after the sale.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals.
- Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Focus of work may be in pre-sale or post-sales or both.
- Pre-sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
- Post-sale: Responds to customer inquiries (RMA, status, delivery, etc.).
- Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
- 3+ years of experience required
- Must have Skills:
- 1. Analytical-experience working with data to solve problems and develop processes
- 2. Organized
- 3. Communication (customer service orientation)
- 4. Computer Savvy and experienced with Microsoft Office Suit of products
- 5. Proficiency in Excel including pivot tables and various functions
- Comfortable in a fast-paced environment
- SAP Experience and SaleForce experience
- Adaptability
- Energized/High achiever
- Proven experience and success working remote – must be accountable 100% during working hours and active in work queues
- 3+ years of experience required
- Must have Skills:
- 1. Analytical-experience working with data to solve problems and develop processes
- 2. Organized
- 3. Communication (customer service orientation)
- 4. Computer Savvy and experienced with Microsoft Office Suit of products
- 5. Proficiency in Excel including pivot tables and various functions
- Comfortable in a fast-paced environment
- SAP Experience and SaleForce experience
- Adaptability
- Energized/High achiever
- Proven experience and success working remote – must be accountable 100% during working hours and active in work queues
Source : iMPact Business Group