Lead Customer Service Representative - Maplewood Marketing inc

Our firm leverages a scalable customer relations model and trains our talented Lead Customer Service Representatives to prepare, launch, and optimize every product and service campaign. We’re a trusted customer acquisition partner for top-flight technology companies nationwide, and we are seeking a talented Customer Service Representative to join our growing team! 

Enhancing the customer experience to build customer loyalty is the primary focus of all our campaigns. To this end, our resources and expertise are tailored to enhance knowledge about market dynamics and consumer engagement. Companies thrive as a result of our experience and skill, and we are equally dedicated to their customers as our own.

As a Lead Customer Service Representative you will:

• Assist customers in selecting the products and services that best suit their technology and communications goals and help to directly set up the account.
• Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
• Process upgrades, downgrades, and new product purchases while facilitating delivery and installation efficiently and effectively.
• Maintain excellent time management, and professional customer service at all times, and be able to balance multiple projects and responsibilities.
• Have the opportunity to engage in continuous professional development training sessions and participate in a dynamic team-based company culture.

What You Need to Get Started:

• 1-2 years in a customer-based role
• Excellent interpersonal skills, tact, and a track record of success with customer-facing roles
• Ability to handle pressure, prioritize, and multi-task during the course of a business day
• Tech-savvy, or the ability to pick up concepts quickly
• Enthusiasm and aptitude for learning a new skill

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