Lead Customer Service Representative - Grace Pacific LLC

Position Overview:

• Responsible for generating revenues in Sales & Rentals for the GPRS Kona Branch

Essential Duties:

• Creates, implements, and maintains sales call plan for existing, potential, "cold" customers
• Coordinates marketing plan and product specials for accounts.
• Provide price quotes and sales support.
• Inform customers of supply and price trends.
• Coordinates sales orders and deliveries. Makes deliveries to customer locations and job sites as required.
• Prepare records and reports of sales and supporting activities.
• Maintains and builds positive customer relationships.
• Conducts regular safety and environmental inspections of facilities and job sites.
• Fills customer orders including taking material from warehouse area and loading customer vehicles.

Other Duties:

• Assists with inventory control including annual year-end inventory count.
• Performs other duties as assigned.
• Promotes awareness of and follows Company and general safety policies.
• Exhibits a core understanding of mutual respect and good customer service orientation in interactions with all people in the workplace.

Working Conditions

• Reports to airconditioned Administrative office of the base yard
• Ability to work in warehouse conditions
• Branch normal operation hours are Monday-Friday 7:00am to 4:00pm
• Must still be available after hours, nights, and weekends to facilitate customer service and industry trade events.
• Ability to work on various construction jobsites including live traffic conditions.

Equipment Use:

• Ability to safely operate a 10,000 GVW company pickup on a daily basis.
• Ability to safely operate an LPG Forklift to facilitate customer pick-ups and deliveries.
• Ability to setup, program, troubleshoot, operate and train others on message boards, arrow boards, light towers, compressors and other towable equipment.

Mental and Physical Demands:

• Able to lift 50 pounds regularly, climb ladders
• Able to work under pressure or in a deadline driven environment; the use of judgment or discretion; working with minimal (or considerable) supervision; the ability to follow instructions; quick decision- making in a fast-paced environment; use of discretion and independent judgment; collaboration and cooperation with colleagues.
• Able to multitask
• Proficient in math and the ability to calculate on a consistent basis

Communication Demands:

• Excellent interpersonal skills to ensure effective internal and external communications as well as initiate/promote sales of products and services.
• Must be able to communicate orally, electronically and written with all levels of management both internally and externally
• Must be able to communicate orally, electronically and written with customers, clients and vendors
• Able to conduct presentations with clients, employees and other members of management in group settings

Minimum Qualification Requirements:

Skills/Knowledge: Working knowledge of Word, Excel, Email. Adaptable to in-house software. Keyboarding skills sufficient to complete tasks in a timely manner.

Calculator 10 key by touch helpful

Math Math skills to perform pricing calculations and generating reports as requested.

Reading Must be able to read and understand business documents, read road maps and basic construction plan sheets

Licenses Valid Hawaii driver's license and favorable driver history record

Other Excellent organizational/administrative skills to multi-task effectively.

Ability to work independently, complete tasks in a timely manner, and meet sales expectations and deadlines.

Education: Degree in sales and/or marketing preferred

Experience: (1) year relevant experience in a similar operation, such as equipment rental operation, sales/retail environment, civil construction, government agency related to road work and/or safety is preferred. Familiarity with traffic control and general industry safety preferred.

EOE / M / F / V / Disabled / AAP