Lead Customer Learning Architect - Cloud Software Group
Miami, FL 33101
About the Job
Welcome to Marketing & Sales Enablement at Citrix!
Citrix is developing a new learning experience that will be dynamic, predictive, & engaging, featuring best-in-class instructional design & utilizing AI to provide experiential learning that accelerates skill growth.
We aim to deliver role-based curricula to Citrix sellers, partners, and customers, equipping them with the relevant skills and knowledge needed to sell, deploy, manage and service Citrix solutions. This will enable product adoption, customer success, value realization, and increased revenue.
If you are an analytical, strategic, and curious thinker who can identify patterns, balance short-term and long-term goals, understand internal and external dynamics, and explore new perspectives and solutions, this job is for you.
The Customer Learning Architect designs and manages customer curricula to support the development of technical knowledge and skills for Citrix customers, specifically Citrix Administrators and Solution Architects.
This role focuses on meeting the needs of Citrix’s enterprise customers while shaping the development of the next generation of Citrix technicians. The candidate must have a comprehensive understanding of Citrix technologies and the business use cases they solve, as well as demonstrated experience designing highly technical learning programs using labs and technical product documentation. This role serves as the Offering Manager for Citrix's technical training offerings, responsible for defining the training roadmap, gathering customer requirements, and ensuring the competitiveness of Citrix's technical training portfolio.
The Customer Learning Architect continuously monitors the learning activities of their audience aiming to understand the relationship between learning activities, the acquisition of technical skills, and the adoption of Citrix technologies. They collaborate with Marketing Operations and continuously seek patterns to identify which learning activities and content correlate with desired outcomes. They provide a strategic perspective on content investment, assuming full ownership of the learning roadmap and consistently implementing solutions to drive Citrix product adoption. The Learning Architect will directly oversee and approve the work of a learning production vendor and is accountable for the comprehensive learning experience of their audience in the LMS/CMS.
The Learning Architect has a deep understanding of learning design, program development, implementation & rollout of modern learning experiences. They excel with AI-embedded learning platforms, stay updated on evolving learning technologies, and keep a pulse on what is new in the technical learning space to keep Citrix’ learning offering competitive.
Key Responsibilities:
- Ensure Citrix’ technical learning offering addresses the needs of customers at their organizational level, delivering learning programs that allow their business to realize the full value of Citrix solutions and drive the adoption of Citrix products across our customer base.
- Develop and execute technical learning programs for the new generation of technical learners, expanding Citrix knowledge in the marketplace beyond its current footprint.
- Conduct research to deeply understand enterprise customers’ technical training needs and translate these into a technical training roadmap.
- Partner with the Certifications Specialist to develop a technical curriculum, certification program, and learning production roadmap.
- Use modern learning tools and AI to evaluate trends, predict and prescribe technical skill development needs, and create impactful training solutions.
- Evaluate the quality and effectiveness of technical training materials, continuously monitoring their impact, refining as needed.
- Develop and implement evaluation methodologies to measure learning effectiveness and make data-driven improvements.
- Work with third-party vendors to design and develop labs and technical training materials.
- Collaborate with Citrix Marketing, Product Management, Engineering, Sales Leaders, Sales and Marketing Operations, and business stakeholders to align content requirements, execute plans, report on progress, and address challenges.
- Work closely with Citrix Marketing and customer facing teams on course launch communications and messaging
- Establish and regularly report on learning engagement, skill growth, program outcomes, and the ROI of learning initiatives.
Requirements:
- Technical certifications in Microsoft Windows, Microsoft Azure, Cloud Computing, Networking, or relevant technical experience.
- Demonstrated experience developing and cultivating relationships with technical audiences and enterprise customers.
- Demonstrated experience designing highly technical learning programs using labs and technical product documentation as well as defining relevant KPIs
- 5+ years’ experience managing learning programs
- Experienced in LMS & CMS management
- Ability to distil complex information, think creatively, and communicate clearly, concisely, and engagingly to a variety of audiences
Desired Skills:
- Proficiency in using AI-embedded platforms & tools
- Bachelor's or Master's degree in Information Technology, Engineering, Education, Business, or a related field.
- Experience managing training and content vendors
- 3+ years of project management experience
- Required Experience/Skills:
- Recognized subject matter expert.
- Manage large projects or processes.
- Coaches, reviews, and delegates work to lower level employees.
- Operational targets with major impact on department results.
- Requires deep knowledge of job area typically obtained through advanced education combined with experience.
- Typically viewed as having a specialty within discipline. May have broad knowledge of project management.
- Typically requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience; or Master’s degree with 6 years; or PhD with 3 years of experience.
- Optional Experience/Skills:
- additional languages
About Us:
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance.