Lead Community Health Worker - Honor Community Health

Honor Community Health is a 501c Federally Qualified Health Center. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We see all populations regardless of their ability to pay. Honor Community Health is a rapidly growing organization co-located within 20 locations. Our team is passionate about serving the people of Oakland County. 

IMPORTANT: All applications MUST be completed in its entirety to be considered.

*NOTE: All employees are required to receive the COVID-19 Vaccine.

POSITION SUMMARY:  

This position reports to the Integration and Care Management, Senior Manager and will function as an essential team member for Honor Community Health. The Community Health Worker (CHW) engage in collaboration with multiple team members of an interdisciplinary team to deliver integrated, person-centered, and comprehensive care to eligible beneficiaries to successfully address the complexity of comorbid physical and behavioral health conditions.   

ESSENTIAL FUNCTIONS: 

Leadership and Training 

• Assures that policies, processes, and procedures are consistent with CHW practice and align with programmatic goals by providing day-to-day guidance to clinical site CHWs. 
• Monitors and reports for operational issues related to community health work and reports issues to Senior Manager. 
• Onboarding and ongoing training for all clinical site CHWs, as directed by the Senior Manager. 
• Organizes, arranges, and facilitates CHW trainings and in-services to improve practice across the organization.  

Positive and supportive work environment 

• Independently performs the full range of duties assigned to the community health workers at Honor and encourages CHWs to do the same. 
• Advanced skill in delivering culturally appropriate assistance to patients from diverse backgrounds. Works to create a positive and supportive work environment respectful of living and working in a multicultural society.  
• Awareness of community health worker policies and procedures and can critically problem-solve within them when unique situations arise.  
• May perform administrative support duties such as scheduling appointments, answering calls, or front desk work if the organization deems it necessary.  

Increase patient access to care and resources

• Assess patient for needs related to housing, transportation, food, and other activities of daily living and connect the patients and/or caregivers to community and individual support services.  
• Assists eligible patients with completion of applications for publicly sponsored health care insurance plans, utilizing the Health Insurance Marketplace and MI Bridges websites while educating clients on available benefits.  
• Identifies community resources (i.e., social services, education, employment, etc.) and educates the patients/caregivers on how to utilize and access them as appropriate. 
• Coordinates with patient to complete open referrals provided to patients/caregivers by their primary care clinician and documents outcomes within the Electronic Health Record.  
• Provides education on health conditions and strategies to implement identified care plan goals including both clinical and non-clinical needs.  
• Participate in organizational and programmatic quality improvement projects.  
• Completes social determinants of health assessments as needed and documents results in the electronic health record.  

Documentation of work 

• Documents patient interactions in the electronic health record and through other tracking methods as determined by the Senior Manager Integration and Care Management.  
• Perform data collection and analytics relevant to role using population management software to create outreach lists per location.  
• Meets regularly with the care team, acting as a liaison and advocate for the patient/caregiver, to discuss cases and formulate care plans and document created plans within the Electronic Health Record.  
• Reviews transitions of care reports provided through the Health Information Exchange and outreaches to patient to arrange post-discharge follow-up.  

Community outreach 

• Implements wellness and prevention initiatives per clinical staff (i.e., breast cancer prevention, immunizations, Medicare wellness visits, etc.). 
• Facilitates health education groups as directed by supervisor.  
• Acts as a liaison to the community by attending off-site events in an effort to assist community members and promote the services provided at Honor Community Health. 
• Assists with increasing new patient and repeat care visits by promoting the center(s) within the community and connecting individuals to potential referral sources. 
• Meets with patients one-to-one in the community, health centers, or other locations according to Honor Community Health policies and procedures.  

Communication and time management 

• Maintains confidentiality and protects health information according to HIPAA standards.  
• Effectively demonstrates superior interpersonal communication skills, developing and appropriate and professional rapport with patients, families, office staff, and external resources.  
• Working independently, manages time by prioritizing workload appropriately. 
• Performs other duties as assigned.  During a public health emergency, the employee may be required to perform duties similar to but not limited to those in the job description. 

• A High School Diploma or equivalent is required 
• Current MiCHWA Community Health Worker certification 
• 2 years’ experience working in a clinical environment required or as a community health worker. 
• Computer skills (Microsoft Word, Excel, Outlook, NextGen, CHAMPS, Azara) 

What do we Offer?

• Competitive Wages
• 401k with company match
• Medical, Dental and Vision insurance
• Employer Paid Life Insurance
• Employer Paid Short-Term and Long-Term Disability Insurance
• 4-6 Weeks Paid Time Off for Full-Time Employees
• Paid Time off for Part-Time Employees
• Paid Diversity Day and Holidays
• Paid Bereavement Leave
• Parental Leave
• LifeMart Discount Program for all employees
• Continuing Medical Education (CME) Allowance for Clinicians
• Free Malpractice Insurance
• License Reimbursement
• Free Enhanced Employee Assistance Program
• Public Service Loan Forgiveness to all Full-Time Employees
• National Health Service Corp (NHSC) for licensed health care providers and offers up to $50,000 toward student loans

Why work for Honor?

Honor is a patient directed and community driven Federally Qualified Health Center. We ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services. Our staff is passionate about providing all members of the community with access to quality health care regardless of their situation.

Please note the selected candidate will be required to submit to a criminal record check and reference check.

Our Commitment to Diversity, Equity and Inclusion

The diversity of our people and patients is one of our greatest strengths, and inclusive workplace enables us to embrace that diversity to deliver the best services to our employee and patients. Honor Community Health is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

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