Lead Cashier - Zepeddie's Pizzeria

Job Title: Lead Cashier

Location: Zepeddie’s Pizzeria, Charlotte, NC

About Us:

Zepeddie’s Pizzeria is a fun, fast-paced, family-owned New York-style pizza shop in Charlotte, NC. Known for our authentic, mouth-watering pizzas, we pride ourselves on delivering an exceptional dining experience with great food, friendly service, and a welcoming atmosphere. We are looking for a dedicated Lead Cashier to join our team and help ensure that our customers have the best experience from the moment they step through the door.

Job Summary:

The Lead Cashier is responsible for overseeing the front-of-house operations, including managing cash transactions, supervising cashier staff, and ensuring excellent customer service. As the first point of contact for our customers, you will be a key part of creating a warm and friendly environment. You will also assist with order taking, cashier duties, and maintaining a smooth workflow during busy shifts.

Key Responsibilities:

• Greet customers with a friendly, positive attitude and provide exceptional customer service.

• Accurately process transactions using the POS system (cash, credit, gift cards, etc.).

• Supervise and train cashier staff to ensure smooth and efficient front-end operations.

• Monitor cash drawer, balance transactions, and handle cash drops at the end of shifts.

• Ensure the cleanliness and organization of the front counter, dining area, and cashier stations.

• Assist with taking orders for both dine-in and take-out, answering customer inquiries, and providing menu recommendations.

• Handle customer complaints or issues in a professional and timely manner, escalating when necessary.

• Support management in overseeing daily operations and assisting with inventory tracking and supply ordering as needed.

• Lead by example by maintaining a positive and productive attitude, especially during peak hours.

Qualifications:

• Previous experience in a cashier or customer service role, preferably in a fast-paced restaurant environment.

• Strong communication and leadership skills, with the ability to train and manage cashier staff.

• Ability to handle high-pressure situations with a calm and positive demeanor.

• Familiarity with POS systems and cash handling procedures.

• Ability to work a flexible schedule, including evenings and weekends.

• Must be detail-oriented, organized, and able to multitask.

• Passion for providing outstanding customer service.

• High school diploma or equivalent preferred.

Benefits:

• Competitive hourly wage with opportunities for tips.

• Employee discounts on food and beverages.

• Opportunity for growth and advancement within the company.

• Fun, friendly, and supportive team environment.

Compensation:

$18-20/hr + tips

If you are passionate about delivering excellent customer service and enjoy working in a fun, family-oriented environment, we’d love to hear from you!

To Apply:

Please send your resume and a brief cover letter to info@zepeddies.com or apply in person at Zepeddie’s Pizzeria, Charlotte, NC.

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