Lead BMC Remedy/Helix Service Desk Professional - Job Details

Lead BMC Remedy/Helix Service Desk Professional

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Lead BMC Remedy/Helix Service Desk Professional. This is a full-time position based onsite in Washington DC.

Roles and Responsibilities:

• Manage and coordinate the activities of the Service Desk team
• Ensure timely resolution of incidents and service requests in accordance with defined SLAs
• Provide technical support and guidance to the Service Desk team
• Monitor and analyze performance metrics to identify areas of improvement
• Work heavily with BMC Remedy and Helix
• Participate in project planning and implementation related to the Service Desk
• Stay up-to-date with industry trends and best practices in IT service management
• Additional duties as assigned

Requirements

• Must be a US Citizen or Green Card Holder

• Bachelor’s degree in Computer Science, Information Technology, or other related fields
• Minimum four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
• ITIL 4 Managing Professional certification, required
• BMC Certified Professional, required

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.  

Some of our competitive benefits include: 

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health Coverage
• Retirement Savings Plan
• Pre-Tax Benefit Programs
• Wellness and Work-Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance