Lead Bartender - Hotel Andaluz, Curio Collection by Hilton - Legacy Hospitality Inc

POSITION SUMMARY: The Lead Bartender is responsible for preparing and serving drinks by following recipes at all times, as well as serving food and treating guests in a friendly manner by being outgoing and communicative.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: NOTE: Hotel Andaluz may unilaterally may change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:

• Responsible for adhering to the New Mexico Liquor Service Policy.
• Promptly welcome each guest personally.
• Communicate with guests using clear and enthusiastic words, tone, and body language at all times. Make guests feel appreciated through your actions.
• Work as a team with all Hotel Andaluz personnel in order to maintain an effective atmosphere and an efficient food and beverage service.
• Work with others to keep all areas cleaned, stocked, and safe at all times.
• Mix, garnish, and serve alcoholic and non-alcoholic drinks for patrons of bar and dining room following standard recipes.
• Ring drink orders into computer immediately, collect money from guests for drinks served, and make change.
• Arrange bottles and glasses to maintain an attractive displace in agreement with Hotel Andaluz standards.
• Wash and sterilize stemware.
• Perform needed bar prep.
• Be attentive and offer your assistance before the guests has to ask for it.
• Count drinks guests are served and prior to serving, notify the manager on duty when a guest is about to order the fourth drink with food and third drink without food.
• Place current bar tabs in front of guests at all times.
• Anticipate your guest's needs. Follow the half-full rule when offering another drink. Be alert of guest signals (raising a hand, looking directly at you, etc.), and acknowledge the guest so they know you will be right with them.
• Learn your guest's names, occupations, and favorite drinks. This will make Hotel Andaluz a special place for them.
• Responsible service of alcohol. Should a guest reach the state you do not feel they should drive, we will supply a taxi. Do not hesitate to ask for management intervention if necessary.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS, AND EXPERIENCE): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or GED
• 2 (two) years of experience directly related to the essential functions listed above
• Requires a minimum of two (2) years customer service experience.
• Must possess outstanding customer service, organizational, and interpersonal skills as well as excellent attention to detail and the ability to multi-task
• Must possess excellent communication skills, verbally interacts with management, servers, team members and guests with proper etiquette, grammar and spelling
• Must be Alcohol Certified in the state of New Mexico or be able to pass Responsible Service of Alcohol Test within 30 days of hire.
• Must possess basic math skills and have the ability to operate cash register and/or POS system and count back change
• Must be able to communicate in English with guests, management, and other employees to their understanding. Additional languages skills a plus
• Must have knowledge of workplace safety procedures
• Must be able to work overtime, including weekends, evenings, and special events as needed

NEEDED ATTRIBUTES:

• Demonstrates consistency in values, principles, and work ethic
• Dependable, self-motivated, punctual, positive, and efficient in handling work assignments
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching guests and coworkers.
• Able to work with a diverse group of people
• Strong team player, friendly, patient, self-motivated
• Professional appearance and manner

WORKING CONDITIONS AND PHYSICAL EFFORT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand and talk or listen and occasionally required to sit.
• The employee is frequently required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• This position requires frequent manual dexterity in combination with eye/hand coordination such as handling of equipment.
• Will have repetitive hand motions and prolonged periods of standing.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The employee must occasionally lift up to 50 pounds and carry up to 20 pounds.
• The noise level in the work environment is usually medium to high.
• Exposure to possible hazards which may include but are not limited to; cuts, slipping, tripping, falls, and burns.
• Exposure to heat, cold, and mild chemical exposure.