Lead Analyst, Accounts Receivable - Apidel Technologies

Description/Comment:

What you will do:
As the Lead Collections Specialist, you will be responsible for performing customer account reconciliations and collections activities for a large number of small to medium customer accounts.
Reconcile each customer account and provide all pertinent information needed to resolve each transaction; keep log of customers that have been contacted and track progress
Secure accurate customer contacts and email statements with detailed notes, invoices, and formation
Proactively and timely escalate collection or reconciliation issues
Work with other Invoice to Cash teams to help resolve operational issues and improve processes
Escalate high-risk customers and internal scenarios preventing payments; proactively and timely escalate collection or reconciliation issues
Provide Collectors and internal teams the information to log /research /resolve disputed invoices, including price, tax, short-payments, over-payments, unapplied payments, etc.
Promote strong collaborative relationships with internal customers, including Collectors, Customer Service, Sales, etc.
What you need:

High School Diploma or GED, required
Five (5) years relevant work experience, required

Experience in business-to-business collections, accounts receivable or finance, preferred
Strong proficiency in Word, Access, Outlook, Oracle, JDE, GETPAID and advanced skills in Excel (including data analysis tools i.e. queries, pivot tables, etc.), highly preferredStart Time:8:30 AM

Hours:8:00am to 5:00pm

Additional Job Details:ONSITE, HYBRID OR REMOTE