Law Firm Intake Specialist at The Yost Legal Group

Busy Baltimore personal injury law firm seeks intake specialist to interview and screen prospective clients. We represent clients across the US in national litigations. This is a full time position. This is an on-site job. The ideal candidate will have a four year college degree. Prior experience in marketing or customer service is preferred. You would be joining a team of intake staff.

Job responsibilities include:

• Direct communication with prospective clients by phone, text, and email
• Perform preliminary interview to qualify potential clients
• Work directly with attorneys
• Educate clients on the firm's case criterion and details of the litigation
• Input data into software that tracks all communications with each prospective client

We will train you on software, interviewing skills, and best practices. There is a congenial team environment.

Requirements

• Outgoing personality
• Professional phone, email and texting skills
• Excellent customer service skills
• Empathy and compassion

Benefits

• Health Insurance
• Paid parking
• 401K after one year
• Salary commensurate with experience.

Please send resume, references, and salary requirement.