Laundry Manager - Arizona Biltmore - Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).  

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

We're looking for a dynamic leader to join our Housekeeping Team as the Laundry Manager!

In this role, you would be responsible for overseeing the hotel's in-house laundry operation and assist with housekeeping management duties as needed. You'll report directly to the Director of Housekeeping, and manage a team of 30-40 consisting of 2 Supervisors, Attendants, a Uniforms Team, Seamstress, and Drivers.

As a Laundry Manager, you would be responsible for for planning, supervising and evaluating the Laundry and Valet function of the resort to maximize profitability and productivity and to improve standards of quality and guest service. Specifically, this includes, but is not limited to, the following duties:

• Supervise the timely pickup, cleaning, pressing, and delivery of hotel linen and uniforms, and guest clothing to meet business plan goals and objectives. Ensure that quality standards are achieved in production and presentation of all garments.
• Maintain adequate supply of clean linen for guest rooms, Spa and F&B outlets by monitoring inventory levels, anticipating demands, controlling production, and maintaining necessary chemicals and supplies. Conduct monthly linen inventories to maintain par stock levels.
• Supervise and support staff engaged in cleaning, pressing and delivery activities. Convey standards of performance and utilize performance management techniques to fully maximize employee productivity, development, motivation, and disciplinary procedures when required.
• Receive, investigate and follow-up on all customer complaints. Formulate and authorize appropriate solutions to promote guest satisfaction.
• Inspect facilities and equipment to ensure operating conditions are at acceptable levels. Identify needed improvements and repairs, and ensure proper maintenance of equipment through preventive maintenance programs in conjunction with the Engineering Department.
• Understand the financial impact of the Laundry operation to the overall financial performance of the resort and manage accordingly.
  • Manage the uniform program. Maintain inventory and quality control.
  • Maintain healthy relationship between vendors and key operational departments.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency. Lead by example by ensuring that subordinate Associates receive the appropriate or required safety- and security-related training, and strictly enforce safety- and security-related procedures within the department.
• As part of the Housekeeping Leadership Team, the position will require participation and support of the Housekeeping Leaders and the operation as needed. This includes, but is not limited to, the following duties:
  • Assistance with administrative tasks.
  • Interactions with team members.
  • Periodic room inspections.
  • Property inspections.
• Collaboration with appropriate departments on projects extending beyond basic cleaning and maintenance.

• At least two (2) years of Housekeeping and/or Laundry leadership experience
• Prior Housekeeping / Laundry management experience, preferred
• Experience in a hotel / resort laundry operation, preferred
• Proficient in Microsoft Office to include Excel (ex. creation and maintenance of spreadsheets)
• Bilingual in Spanish is a plus.
• Thrives in a high-voume environment
• Flexible / adaptable
• Excels at fostering a positive culture through a focus on employee appreciation and maintaining high morale
• Ability to actively listen and respond in a way that employees feel heard, valued, and respected