Large Loss Project Director - Kustom US Inc

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust.

Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story!

The Large Loss Project Director at Kustom is a strategic leadership position responsible for overseeing the company's response to significant commercial losses. This role involves operational expertise, team leadership, strategic planning, and fostering key relationships to ensure effective mitigation project execution and transitioning them into reconstruction projects.

Key Responsibilities

• Tactical Leadership:
  1. Recruit, develop, manage, and retain a team of National Project Managers.
  2. Provide mentorship and professional development opportunities for the team.
• Operational Excellence:
  1. Drive operational excellence with adequate capacity in personnel, equipment, and vendors.
  2. Oversee the development and implementation of SOPs for project consistency and quality.
• Resource Management and Initial Response Preparedness:
  1. Ensure each Kustom location is equipped and trained to successfully manage the initial 24 hours of a commercial large loss mitigation project, until the National team is on-site.
  2. Strategically manage resources, including equipment and personnel, across regions.
• Relationship Building and Management:
  1. Build and strengthen relationships with customers, adjusters, and industry peers.
  2. Represent Kustom at industry events, tradeshows, and conferences.
• Administrative Collaboration:
  1. Work with the administrative team on invoicing, job cost analysis, and project profitability.
• Project Execution:
  1. Oversee the operational execution of large loss mitigation projects from initiation to completion and ultimately the hand off to the reconstruction team.
  2. Monitor job progress, ensuring projects are on time, within scope, and budget.
• Equipment and Logistics:
  1. Coordinate with the asset management team for equipment and material availability.
  2. Ensure regular equipment maintenance and functionality assessments.
• Continuous Improvement:
  1. Stay abreast of industry trends and best practices for continual process enhancement.
  2. Establish feedback mechanisms for process, response time, and customer satisfaction improvements.

Qualifications:

• Proven leadership abilities in team management, preferably in restoration or related industry.
• Track record of managing successful commercial large loss projects.
• Strategic and operational capacity management skills.
• Strong relationship management and financial acumen.
• Familiarity with equipment and logistics management.
• Commitment to continuous learning and staying updated with industry practices.
• Excellent communication skills and travel flexibility for large loss incident management.
• Employee Position Acknowledgment

What We Offer:

• Competitive Salary
• Medical, Dental, Vision and Flexible Spending Account.
• 401(k) with Company Match (eligibility required)
• Short-term & Long-term Disability
• Critical Illness/Accident/Hospital Indemnity Plans
• Employee Assistance Program
• Paid Time Off
• Upward Mobility and Development Opportunities

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.