Land Owner Relations - Customer Service Representative at Softtek Integration Systems

On a daily basis, the Customer Service/Land Owner Relations Representative will provide administrative and customer service support to the Land Owner Relations team in a variety of ways including, but not limited to, the following:

• A broad range of administrative support and document management related tasks including document scanning, management, updating and cataloging within internal databases
• Answer live/incoming calls on the Landowner Relations hotline as well as return calls as needed
• Answer landowner questions, research and document cases and escalate as needed
• Manage landowner issue/case needing escalated through to resolution – collaborating with internal partners until the case is closed or further escalated to a team lead
• Review incoming mail and other land related documentation
• Create and monitor accounts /Cases (from land owner issues) within Salesforce
• Manage landowner account updates - prepare/mail change of address and ACH forms; process new/revised owner account data
• Create and maintain strong relationships with interest partners and industry peers
• Research owner inquiries related to discrepancies in payments, interests, and settlements
• Landowner payment inquiries - confirm decimal interests by calculating various interest types – working interest, net revenue interest, NPRI, overriding Interests, Take in Kind (TIK)
• Analyze land data to confirm leasehold HBP status, including but not limited to GIS Maps, Enertia and Glancer
• Review lease Documents to confirm Lease Term, Royalty Percentage, Gas Price, Deductions, Market Enhancement etc.
• Provide assistance to legal department to resolve claims and civil matters
• Other Land Department responsibilities as assigned.

Required Skills:

• 3+ years’ customer service/support or similar work experience 
• Oil and Gas industry experience is highly preferred; some general understanding of oil and gas land administration ( familiarity with leases, titles, and division orders and general land owner concerns)
• Experience answering and making calls; enjoys talking to people and helping them resolve their issue
• Must be willing to answer calls and handle high volume. (95+ calls/day)
• Able to effectively communicate with an individual who might be upset about an issue that needs resolved
• Professional demeanor suited to working in a customer facing capacity
• Ability to multitask and prioritize work, independently and effectively
• Ability to work in a fast-paced, dynamic, and results-oriented environment
• Experience with the full MS Office Suite
• Bachelor’s Degree, preferred
• Strong customer service skills

• 4-week mandatory in person training at the Canonsburg PA office
• Post training schedule will be Monday- Friday 7:30am- 4:30pm with 3 days in office (Canonsburg, PA office) and 2 days home per week
• Candidates must have reliable internet (that the company does not provide)

• Industry experience preferred but not required
• This role is not eligible for the 9/80 schedule 
• Candidates must be willing to answer calls and handle a high volume