Lakeway Deli - Food Service Rep - Full-Time - H-E-B
Lakeway, TX 78734
About the Job
Job Description:
As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:
- a high school diploma
- communication and interpersonal skills; ability to work in a fast-paced environment
What is the work?
Customer Service:
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
Food Service / Production:
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
Sales:
- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
Food Safety:
- Cleans and sanitizes display cases
- Operates / maintains equipment properly
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures
Additional Department-Specific Responsibilities:
BAKERY:
- Records production and shrink to aid in production planning
- Assists in technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
DELI:
- Takes care of service counter Customers
- Uses ordering system applications
- Uses Fresh Production Planner
- Performs inventory management processes (MSI, PAW) as required
- If applicable, ensures catering orders are prepared and ready in time for Customer pickup
- Performs all sanitation and maintenance tasks for Deli slicers
PREPARED FOODS:
- Serves / packages products at customer's request
- Educates customers on preparation / reheating instructions of prepared foods
- Prepackages condiments (sauces, dressings) for prepared food items
- Cuts, slices, dices, chops, food in preparation for chef
What is your background?
- Minimum age 18 (mandatory)
- High school diploma, or equivalent
- Completion of Company Orientation, and food safety and sanitation training upon hire
Do you have what it takes to be a fit as an H-E-B Food Service Representative?
- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
Can you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department?
Bakery:
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, bend
- Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
Deli:
- Constantly* reach at waist, grasp
- Frequently stand, walk, stoop
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
08-2021
As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:
- a high school diploma
- communication and interpersonal skills; ability to work in a fast-paced environment
What is the work?
Customer Service:
- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
Food Service / Production:
- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
Sales:
- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
Food Safety:
- Cleans and sanitizes display cases
- Operates / maintains equipment properly
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures
Additional Department-Specific Responsibilities:
BAKERY:
- Records production and shrink to aid in production planning
- Assists in technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
DELI:
- Takes care of service counter Customers
- Uses ordering system applications
- Uses Fresh Production Planner
- Performs inventory management processes (MSI, PAW) as required
- If applicable, ensures catering orders are prepared and ready in time for Customer pickup
- Performs all sanitation and maintenance tasks for Deli slicers
PREPARED FOODS:
- Serves / packages products at customer's request
- Educates customers on preparation / reheating instructions of prepared foods
- Prepackages condiments (sauces, dressings) for prepared food items
- Cuts, slices, dices, chops, food in preparation for chef
What is your background?
- Minimum age 18 (mandatory)
- High school diploma, or equivalent
- Completion of Company Orientation, and food safety and sanitation training upon hire
Do you have what it takes to be a fit as an H-E-B Food Service Representative?
- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
Can you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department?
Bakery:
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, bend
- Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**
Deli:
- Constantly* reach at waist, grasp
- Frequently stand, walk, stoop
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**
* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
08-2021
Source : H-E-B