Laboratory Support Services Specialist - Everett, WA - UnitedHealth Group

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start **Caring. Connecting. Growing together.** Optum's Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions. Under general supervision, responsible for accessioning all lab orders and specimens into the laboratory, distribute reports to physicians and medical records in a timely manner, handles all reference lab specimens. This position also acts as a liaison for reference laboratories, answers all lab questions from physicians and clinical staff, and obtains necessary information for the phlebotomists to complete their work. **Primary Responsibilities:** + Process specimens -consisting of receiving, verifying patient identification, sorting, preparation and internal laboratory distribution of blood, urine and other biological specimens per protocol. Works with computer systems to perform job functions (EPIC, SOFT). Operate laboratory equipment such as centrifuge, copy equipment, etc. + Field phone calls - provide ordering information on lab tests and specimen requirements + Serves as a lab resource for documentation for lab incidents, filling out reference lab form, specimens issues and reporting issues + Maintenance of equipment - recording temperatures, defrosting freezers, and cleaning + Phone customer service - receive calls regarding test ordering information, patient results from providers, place calls for patient redraws, contact reference laboratories for test inquiries and resolution + Manages lab results - collects lab results from reference laboratories, ensures results are received from external testing sites and/or scans results into EPIC, faxing and scanning results to include ECG interpretations + Places orders in EPIC + Requisition review - reviews all external lab requisitions to ensure the correct tests are ordered and compliance is met with TEC's criteria You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + High School Diploma, GED, or equivalent experience **Preferred Qualifications:** + 1+ years of clinical laboratory experience + Medical terminology and/or phlebotomy training **Washington Residents Only:** The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._ _Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual_ _orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._ _OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment._