Laboratory Operations Manager - Confidential Posting

Laboratory Operations Manager to oversee daily operations and drive growth for services organization. Must possess both foresight and vision to develop the lab and collaborate closely with sales partners to implement plans successfully.

As Laboratory Operations Manager you will be able to harness your leadership abilities to drive our growth by empowering laboratory staff to enhance their calibration skills and streamline processes, ensuring robust quality systems.

Responsibilities:

• Optimize calibration practices to deliver innovative services and establish industry benchmarks for turnaround times.
• Develop productivity tools by leveraging current and emerging technologies.
• Collaborate with auditors and teams to implement a robust quality system that ensures compliance with relevant standards.
• Lead teams and individuals to meet production demands, fostering a culture of continuous improvement.
• Oversee daily operations of the laboratory.
• Supervise a team of employees, ensuring adherence to organizational policies and legal requirements.
• Responsibilities include recruitment, training, workload management, performance reviews, and conflict resolution.
• Mentor management and technical leaders to create a succession plan for sustained growth.
• Establish goals for cross-training and onboarding new personnel.
• Conduct performance appraisals that recognize achievements, identify areas for improvement, and set objective goals.
• Engage directly with customers to fulfill their calibration requirements, incorporating their feedback to develop new services.
• Address nonconforming customer issues with corrective actions that ensure lasting solutions.
• Collaborate with Sales to develop offerings that meet customer needs and drive company success.
• Ensure seamless service integration between laboratory and on-site operations.
• Manage the Laboratory's P & L to achieve revenue, cost, and profit targets.
• Develop budgets and financial plans to enhance financial performance.
• Partner with sales and marketing teams to build business cases and justify investments in new equipment and market expansion.
• Foster a culture of continuous improvement using lean enterprise tools to streamline processes and eliminate waste.
• Promote a climate of calculated risk-taking to pioneer industry-leading practices.
• Develop business plans to scale operations, addressing workforce planning, equipment utilization, and facility optimization.
• Ensure compliance with company, customer, and regulatory policies, taking corrective actions as needed.

Education and/or Experience:

• Bachelor's degree preferably in a technical field
• 7+ years experience in repair and calibration of instruments
• PMEL (Precision Measurement Equipment Laboratory) or TMDE (Test Measurement Diagnostic Equipment) training
• 2+ years in a supervisory capacity
• Military experience in the calibration field preferred
• CCT certification through ASQ is a plus
• Must possess a valid driver’s license

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

This is an equal-opportunity employer and prohibits discrimination on the basis of any protected status. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.

Disclaimer

This offer of employment is contingent upon successfully completing all pre-employment requirements, which include a criminal background check, verification of identity and employment eligibility, and motor vehicle driving record report when applicable.