Lab Technical Services Coordinator - Hennepin County Medical Center

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.  

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are currently seeking a Lab Technical ServicesCoordinator to join our team. This full time role will work a rotating schedule between mid-shift and evenings: start times will fluctuate between 9-10 AM AND 2 PM (depending on staffing/scheduling). Includes every other weekend (likely a 10 AM start time on weekends but could fluctuate between 10 AM and 2 PM start times).

Purpose of this position: The role of the technical services coordinator is to support a designated section of the laboratory. In this role you must collaboratively work with laboratory teams, organizational laboratory customers, Hennepin Healthcare affiliates and clients to provide an excellent customer experience. Support the mission, vision, values, and strategic initiatives of the organization and demonstrate a commitment to quality service to patients, physicians, the public, and co-workers.

RESPONSIBILITIES:

Core Laboratory

• Answers incoming phone calls with the expectation to respond appropriately to external and internal customers’ needs/issues without transferring the phone calls to another section of the laboratory. This will require coordination with all sections of the laboratory and may require a return call for resolution
• Call/page all critical values to the provider and complete the documentation of all calls in the electronic health record
• Utilization of the electronic health record and the laboratory information system to efficiently complete add-on test requests, or to confer with the ordering provider if the add-on tests cannot be completed
• Call all specimen rejection problems to the provider, including all affected specimens for that collection period
• Monitors the core lab pending logs and communicates to the technical staff to ensure testing is not delayed
• Operating laboratory equipment as assigned by management after proper training
• Performs administrative support work including, but not limited to, entry of test results into the laboratory information system, assisting with departmental inventory management
• Other duties as assigned for which they have received applicable training and supervisor approval to perform

QUALIFICATIONS:

Minimum Qualifications:

• Associate’s degree in arts or science or equivalent

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• One year of experience in the laboratory and
• One year of experience in customer service skills

For Core Laboratory: Certification as Medical Laboratory Technician (MLT) ASCP, or a Clinical Laboratory Technician (CLT) NCA

Knowledge/ Skills/ Abilities:

• Customer Service skills
• Basic Microsoft Office Suite knowledge (Word, Excel, Outlook, etc.

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer. 

Please Note:  Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; Tuition reimbursement; and license and Certification reimbursement (Available ONLY for benefit eligible positions).
• For a complete list of our benefits, please visit our career site on why you should work for us.