Lab Support Technician - TEKsystems

Description

We are looking for an experienced onsite IT Lab Technical support specialist to work with IT Tech lead and support full life cycle of Lab computer systems. This includes working with lab vendors to install lab computer/software, managing end-point protection, backup/recovery, organizing lab data etc.

Responsibilities:

• Provide day-to-day IT support for lab systems, participating in IT projects for lab services

• Support the IT Technical Specialist in installing, maintaining and supporting computerized systems

• Support IT operations team on all cybersecurity and end-point management requirements for lab systems

• Communicate w/ vendors on any troubleshooting and issues resolution for lab systems

• Assist with ticket management and resolution and utilize Service Now application to coordinate support activities.

• Knowledge Base (KB) documentation creation and updates.

Skills

Windows 10, Lab instrumentation, Desktop, Technical support, Troubleshooting, Hardware, Windows, Office 365, Active directory, Network infrastructure

Additional Skills & Qualifications

• Min 5 year experience working with computerized systems in lab setting

• Hands on experience implementing laboratory systems (e.g. Waters, Agilent, GE, Sartorius, Thermo Fisher, Cytiva etc.)

• Experience , maintaining and providing system administration support for IT systems, documentation

• Excellent communication skills and ability to manage support requests in fast paced environment

Pay and Benefits

The pay range for this position is $40.00 - $50.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lexington,MA.

Application Deadline

This position will be accepting applications until Jan 20, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.