Lab Client Services Representative - Unified Women's Healthcare

Florida Woman Care, the largest OB/GYN practice in the state of Florida has built a state of the art CAP accredited lab in the Tampa area with specialists in GYN Pathology to produce the highest quality of diagnosis of laboratory specimens.  We currently have over 250 medical offices and over 600 OBGYN Providers throughout the state of Florida.  The Florida Woman Care Laboratory has Histology, GYN Cytology, and Molecular Microbiology.  We are seeking a Lab Client Service Representative.  Come join our dedicated and experienced team!

The Laboratory Client Service Representative (Lab CSR) will work as a liaison to receive and assist in resolution of concerns of our Clients. Problem-solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be Client focused, demonstrate strong communication skills, and genuinely empathetic to concerns of our Care Center partners and patients.

• Be responsible for handling Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures and other duties to provide Client satisfaction.
• Triage concerns appropriately based upon laboratory protocol.
• Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
• Provide information to Care Center Clients regarding collection requirements of laboratory testing.
• Assignments may include operating information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services.
• Create and distribute reports from Medical Record system and Lab Information System for Quality Assurance tracking.
• Assist Lab Account Manager(s) with onboarding process for new Care Centers.
• Contact Clients to resolve routine issues related to patient specimens and result reporting.
• Support laboratory administration and pathologists with clerical or administrative tasks as requested.
• Understands, support, complies with company policies, procedures.
• Other duties as assigned.
• Handling inbound Client calls.
• Calling Outbound to gather missing information.
• Reception Desk Coverage as needed. 

• High school diploma or equivalent.
• Medical/lab experience is preferred as well as coursework in the medical sciences.
• Knowledge of specimen handling and collection requirements, general laboratory workflow and basic medical terminology.