L3 MIT/WinClient Touch Service Tech - ApTask

About Client:
The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.
It delivers experience-enhancing solutions that power today’s digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.



Rate Range: $20-$22/Hr



Job Description:
Responsibilities:

• Troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level.
• Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.
• Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment.
• Responsible for communication with customers, Client technicians, and software / hardware specialists.

• 3-5 years technical experience desired.
•  Windows imaging.
• Intermediate Windows OS troubleshooting.
• Must be able to lift up to 35 lbs. solo. May be required to walk / sit / stand / crawl / kneel for extended periods.
• Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
• Ability to climb ladders and work from heights.
• Must be able to work independently as well as in teams of 3-4 and be flexible.
• Cleanroom experience recommended.
• Must have excellent customer service skills and excellent written / verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11
•  You must have a strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects.
•  You will need to be able to multi-task and prioritize between multiple factory issues.

•  Mount servers into the rack in Datacenter
• Connect network cable.
• Set up iLO based on document provided.
• Basic troubleshooting
• Patching of servers and clients

• Candidate will be part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.
• Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.
• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
• Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling.
• Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.

•  Associate degree or Certification in a technology services/technical discipline, or equivalent work experience preferred.
• Technical certifications are a plus but not required.

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.