L3 Deskside Support at Tata Consultancy Services

Role: L3 Deskside Support

Skills: Deskside Support, Troubleshooting

Travel for KT- Plano, TX (first 2 to 3 Months)

Work Location: Huntsville, AL(Onsite)

Salary: $100k - $110k

Job Description:

Network (LAN, WAN and Wireless) 

·         Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification  

·         Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic) 

·         TCP/IP, DHCP, Subnetting, VLAN, POE 

·         Experience with packet capturing example:  Wire Shark 

·         Network maintenance, support, and refresh 

·         Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution 

Data Center (Server Room) Management 

·         Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.) 

·         Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc. 

·         Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution 

Server Management 

·         Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair 

·         DHCP, DNS, Print Server, File Shares, Microsoft SCCM 

·         Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution 

·         Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS 

·         Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware. 

·         Knowledge of Server 2012/2016 Policy and Security Management 

Critical plant floor hardware support 

·         Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.) 

·         ANDON and PLC (Programmable Logical Controls) support knowledge 

·         First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s) 

·         Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management 

·         Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time 

·         On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime 

·         Good written and oral communication skills are required 

·         Experience with remote control tools and remote support (off-site) 

·         Ongoing support of various Manufacturing computer systems