L1/L2 Helpdesk support - PamTen Inc

We would like to see some L1/L2 Helpdesk techs to support .
L1/L2 support in Woodbridge , NJ

JD:
In this Level 1 Help Desk role, Technicians will be assisting internal clients with technical issues they are experiencing during the merging of two banks. This can include Account Unlocks, Password Resets, as well as issues with Printing, Hardware, Connectivity, Remote Access, Software, etc. This will be a 100% phone based support role.
We are looking for locally based Techs as they will be fully onsite in Woodbridge, NJ during training and then likely switch to a Hybrid schedule. No fully remote candidates please.

Preferred Qualifications:

1 – 2 years of support experience.
Demonstrable customer service experience.
Experience working within a L1/L2 Help Desk or Call Center.
Any experience working within the Financial Industry is a plus.
Team player with a willingness to learn new technologies.
Strong communication skills, both oral and written.