L1 Helpdesk/Service Desk Support Engineer - eTeam Inc.
San Antonio, TX 78015
About the Job
- Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis
- 1+ years PC support experience, 6+ months call center support
- 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
- 1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
- 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) ability to create, edit, save, and send
- Effective communication, efficient call handling
- Shift timing
06:00 AM 10:00 PM CST M - F
08:00 AM 06:00 PM CST Saturday
Sunday On Call, if needed
Source : eTeam Inc.