L&I: System Specialist - Diversified Systems, Inc.
Harrisburg, PA
About the Job
L&I- System Specialist
Description:
DSI is searching for a Labor & Industry System Specialist who will be responsible
for providing desktop and end user support for approximately 4000 users. This position
supports the Daily operation of several bureaus.
Responsibilities:
Requirements:
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Description:
DSI is searching for a Labor & Industry System Specialist who will be responsible
for providing desktop and end user support for approximately 4000 users. This position
supports the Daily operation of several bureaus.
Responsibilities:
- Troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues.
- Software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops and working with vendors to coordinate onsite repairs.
- Resolve incident tickets which sometime involves working with vendors, working with other IT teams and especially users when 'hands-on' is required.
Requirements:
- Ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.
- 2 years experience and thorough knowledge and use of ServiceNow or understanding of asset management system.
- 2 years experience and expert knowledge and use of Windows OS and O365 Office products.
- 2 years experience and excellent customer service awareness and communication skills.
- 2 years experience and excellent troubleshooting and problem-solving skills.
- 2 years experience and knowledge of hardware desktop, printer, scanner, video.
- 2 years experience and knowledge of software installation, patching and troubleshooting.
- 2 years experience and knowledge of imaging workstations using MDT and/or SCCM.
- Ability to transport/lift boxes/equipment.
- Ability to work independently and as a member of a team.
- 2 years experience and knowledge of VPN setup, support and install.
- Able to resolve technical issues with users over the phone.
- 2 years experience and knowledge of active directory users and privileges.
- 2 years experience and knowledge of wireless workstation setup and support.
- Ability to think and act under pressure.
- Good organizational skills.
- Excellent professionalism.
About Diversified Systems
Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and Inclusion
DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Source : Diversified Systems, Inc.