L&I Program Assistant, Support Units - State of Washington

Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Please Note: The Salary listed above includes the 3% pay increase that goes into effect on July 1, 2024.

Please Note: This recruitment is being used to fill multiple permanent positions. 

Are you looking to put your highly developed customer service skills to work?  Are you comfortable and able to excel in a fast-paced work environment? Bring your customer service skills to Washington State Department of Labor & Industries (L&I), the employer of choice. We are excited to announce the opportunity to join our team and work in a positive, goal-oriented atmosphere as a Program Assistant within the Insurance Services Claims Administration Support Units. 
  
 In this Program Assistant position you will assist supervisors and workers' compensation adjudicators by providing excellent customer service to internal and external customers by answering up to 100+ calls a day in a call center environment and performing complex clerical support. Training for this position is conducted in-person, hybrid options are available once successful. This position contributes to the state’s economic well-being by assisting agency staff in providing workers' benefits to which they are entitled.