KPBS Development Coordinator - San Diego State University Research Foundation

Overview

The salary range for this position is $25.12 - $27.41 per hour depending upon qualifications and is non-negotiable.

Flexibility to work and attend events that occur on nights and weekends is required.

KPBS serves the greater San Diego community with informative, cultural, entertaining and educational television, radio, and web programming.  KPBS TV/FM is the public television and radio station for San Diego.  Licensed to San Diego State University, KPBS supports and furthers the university’s educational and community service mission by informing, enlightening and empowering its audience.  It does so not only by presenting national and locally produced programming of value to its San Diego audience, but also by producing programming about San Diego and its people for distribution nationwide.

The function of the Development Division at KPBS is to manage and increase all aspects of major gifts, mid-level gifts, planned gifts, endowment gifts, campaign gifts and annual membership at Producers Club level and above. Additionally, the Development Division plays a key role in raising awareness of its programming and activities throughout the community.

Perks you'll enjoy as a member of #teamKPBS

• Working on a college campus & in public media: Access to campus facilities and staff discounts, farmer's market Tuesday's, tons of eateries, community events, entertainment
• Hybrid schedule/ remote work flexibility options (varies by job)
• Casual work attire
• Paid time off on your birthday (can be taken on any day)
• 10 vacation days and 13 holidays off (4+ days off over winter break)
• Enjoy a 'beautiful day in the neighborhood' with local employee discounts
• Opportunity drawings to attend SDSU basketball games, local concerts and events
• Discounts on local attractions (theme parks, entertainment, restaurants, memberships)
• Free wellness classes & programs
• Monthly pop-up events for staff
• Full benefits packages that are unmatched (medical, dental, vision, life)
• Sick leave accruals and paid leave options
• On-site childcare at a discounted rate
• Opportunities for continued learning and professional development
• Flexible spending account(s)
• Employee assistance program
• Matching and voluntary retirement savings plan

Responsibilities

Under general direction from the Development & Operations Manager, this position will be responsible for the coordination of stewardship mailings, major and mid-level donor reports, coordination of various mail & email programs, providing budget support and gift processing support, scheduling of special donor events, coordinating luncheons and cultivation meetings, managing event offers for donors, maintaining confidential donor records, representing KPBS to external constituencies (donors, foundations, corporations, etc.), and providing clerical and administrative support. This position will also manage a small portfolio of mid-level and lower level PC members, elevating donor engagement and increasing levels of philanthropic support.

The following information is intended to be representative of the work performed by incumbents in this position and is not all-inclusive.  The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities. Job descriptions may be changed at any time based on the needs of the department.

Mid-Level and Major Gifts Support (50%)

• Support upper level gift processing and stewardship, including personalized thank you letters and database entry
• Provide weekly/monthly updates for KPBS Leadership Team
• Maintain prospect and major donor review lists for Development Staff. Update these lists in conjunction with staff reviews and ratings
• Research donors, prospects and foundations for major gifts
• Support Lapsed PC program logistics and mailings
• Develop creative touchpoints for major and mid-level donors
• Maintain contact reports when touchpoints and solicitations are made, gifts received, events attended, etc. 
• Assemble information materials and packets for presentations
• Prepare bios, profiles, and summaries for donor meetings
• Secure premiums for donors upon request
• Oversee preparing, updating and tracking for major donor on air spots
• Prepare touchpoints for major donors and prospects
• Prepare reports for Major Donor restricted gifts 
• Manage upper level Producers Club & Major Donor offers
• Provide support to the Development & Operations Manager, Chief Development Officer, Sr. Director of Development, and Gift Officers

Fundraising (15%)

• Manage a small portfolio of current and prospective mid-level and Producers Club members with planned touch points, prompt thanking and timely solicitations, with a premium placed on donor retention and increased giving. 
• Responsible for developing and achieving revenue goals, as well as forecasting portfolio revenue.  
• Manage relationships with prospective and current members using multiple channels, including phone, email, personal mail, Zoom and face-to-face meetings, when appropriate.
• Engage donors through consistent stewardship and active cultivation to increase member support, achieve revenue goals and enhance the member experience.
• Determine which donors would benefit from more personalization and increased frequency of contact. 
• Maintain appropriate and consistent donor-centric communications in all materials, such as solicitation, acknowledgement, stewardship and customer service. Participate in writing, editing, image sourcing and content approval.

Budget, Operations & Administration (15%)

• Prepare donor and financial information for Development team as requested
• Generate monthly revenue for Producers Club budget and weekly revenue updates
• Track outgoing dollars and prepare forms for withdrawals and deposits to the appropriate account
• Process purchase orders, reimbursements, check requests and office travel/mileage expense requests
• Reconcile all accounts with business office
• Assure compliance with the internal controls manual
• Assist with gift processing and entry
• Create and manage new queries through donor software data mining to identify prospects and unsolicited members.
• Assist with the management of Development donor records in conjunction with the Membership Department.
• Assist team with writing proposal drafts for major initiatives
• Formulate queries, mailing lists and reports
• Verify incoming and outgoing paperwork

Events and Tours (10%)

• Attend and provide support at events.
• Create event materials – name tags, gift bags, signage, etc.
• Assist with station events when appropriate
• Oversee preparation, set-up and break-down of tours

Planned Giving (5%)

• Assist with managing prospective and current planned giving donors in the donor database. 
• Assist with marketing to prospective and current planned giving donors via multiple platforms - radio, television, online, and direct mail.
• Assist with planned giving campaigns.

Other Duties and Responsibilities as Assigned 5%

Qualifications

Knowledge and Abilities 

• Thorough written and oral communication skills, including English grammar, spelling, and punctuation
• Ability to apply independent judgment, discretion and initiative to address problems and develop solutions
• Ability to perform standard arithmetic functions
• Competence in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions
• Thorough knowledge of office methods, procedures, and practices
• Fluency in using standard office software packages
• Effective interpersonal skills
• Demonstrated ability to be well organized, effectively manage multiple priorities and ongoing multiple projects and perform well during stressful situations
• Ability to provide excellent customer service skills (written, on the telephone, and in person) 
• Ability to understand and follow posted work rules and procedures 
• Ability to interact effectively with co-workers, donors and community members
• Ability to relate well to others within the project environment
• Ability to display motivation and strong interpersonal skills
• Ability to communicate effectively, both orally and in writing
• Ability to display organization, meet deadlines, display detail orientation, possess good judgment and common sense
• Ability to demonstrate a high level of cross-cultural sensitivity

Minimum Education

• High school diploma

Minimum Experience

• 6-years of progressively responsible experience in an office or administrative environment

Preferred Qualifications and Special Skills

• Bachelor's Degree in related field
• Experience with donor database software 
• Experience in Public Broadcasting 
• Experience in Fundraising and events

Additional Applicant Information:

• Candidates must reside in California, or be willing to relocate, and live within a commutable distance to the SDSU campus at the time of hire.
• Job offer is contingent upon satisfactory clearance based on Background Check results (including a criminal record check). 
• San Diego State University Research Foundation is an EEO/AA/Disability/Vets/Title IX Employer