Knoxville - Customer Service Representative Roles - Foundever
Knoxville, TN 37932
About the Job
At Foundever, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers many products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty as one of the largest global providers of CX products. All calls are inbound calls only - no cold calling.
- High service-aptitude with personal drive to serve/display compassion
- Fondness of organization, order, and process
- Natural ability to manage emotions and show resiliency during a stressful situation
- Dependability
- Customer Service Aptitude
- Reliability
- Empathy
- Critical Thinking
- Professional customer service aptitude
- Basic conflict resolution skills
- Effective verbal and written communication
- Active listening skills
- Demonstrated ability to multitask
- Ability to navigate system tools to search for answers & information
- Demonstrated ability to utilize computer systems/data systems
- Ability to solve complex situations with limited information
- Questioning and deductive reasoning skills
- Comfortable with independent studies
- Pay: $17-$18/hour
- 100% Paid Professional Training
- Medical, Dental, Vision and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Paid Time Off
- Employee discounts
- Referral bonuses
- Internal Mobility (84% of our managers are promoted within)
- Must be at least 18 years of age
- Must have a HS Diploma or GED Equivalent
- Preferred 6 months-1 year of relevant work experience
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Must have open availability during hours of operation
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Must live with 50 miles of the Knoxville site: 11221 Outlet Dr, Knoxville, TN 37922
Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.