Knowledge Technology Analyst - DLA Piper
Palo Alto, CA
About the Job
DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.
Summary
As a Knowledge Technology Analyst, you will be supporting databases and legal technology platforms for the Knowledge department, including data quality review and analysis. Analysts coordinate with management, vendors, consultants, and IT to troubleshoot issues and ensure the tools are functioning optimally. They are responsible for maintaining detailed and accurate documentation; providing user support and training; and, serving as the primary project manager on upgrades and other system changes. For the current opening we are specifically looking for an individual to serve as primary support for our experience database, which contains information about the work we do and the expertise of our lawyers.
Location
This position can be remote.
Responsibilities
+ Navigating databases proficiently, performingcomplex system searches and providingaccurate informationin a timely manner. This includes ensuring the data is cleaned and standardized.
+ Routinely troubleshooting the system, training users on the platform (across all professional levels from legal secretary to partner, and from 1-on-1 calls to large group presentations), project managing upgrades, updating documentation, and working with vendor support to fix any system issues.
+ Responsibilities also include importing data, making changes to the intake form, maintaining integrations with other systems, monitoring users for compliance, and collaborating with other departments to ensure data completeness, accuracy and integrity.
+ Coordinating with support resources outside the United States for this global database.
+ As part of the Knowledge department – which includes Knowledge Technology, Knowledge Management, Research and Litigation Support – you will also have the opportunity to collaborate on other technology projects as part of our mission to help our lawyers practice smarter.
+ Perform other tasks as requested or assigned.
Desired Skills
Strong communication skills with the ability to clearly present complex data and instructions to varying audiences. Must be creative, flexible, capable of solving complex problems, and comfortable working both independently and as part of a larger diverse team. Project management skills and attention to detail required along with the ability to work effectively in a fast-paced environment. An understanding of SQL, XML, JSON and REST APIs is desirable.
Minimum Education
+ High School or GED
Preferred Education
+ 4 Year / Bachelor's Degree in related field
Minimum Years of Experience
+ 3 years’ experience in a technical support role,working with both end users and software vendors/contractorsto resolve issues.
+ Experience must include working withIntappDealCloud, LiteraFoundation, or comparablesoftware platforms.
+ Experience at a law firm or legal software company preferred.
Essential Job Expectations
While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:
+ Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;
+ Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;
+ Provide timely, accurate, and quality work product;
+ Successfully meet deadlines, expectations, and perform work duties as required;
+ Foster positive work relationships;
+ Comply with all firm policies and practices;
+ Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;
+ Perform all other duties, tasks or projects as assigned.
Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.
Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Work Environment
+ Remote/ Work-from-home
Disclaimer
The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.
Application Process
Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact careers@us.dlapiper.com. Please add dlapiper@myworkday.com to your list of safe senders.
Accommodation
Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com .
Agency applications will not be considered.
No immigration sponsorship is available for this position.
The expected annual pay range for this position, if hired to work in New York City is $90,589 - $134,755 per year. If hired to work in San Francisco or Palo Alto the expected annual pay range is $94,528 - $140,614 per year. If hired to work in San Diego, Seattle, Los Angeles, or Washington, D.C. the expected annual pay range is $86,650 - $128,896 per year. The compensation offered to a candidate selected for employment will be dependent upon various factors, including the candidate’s geographic market, skills, educational and professional background, experience, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).
_DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ Job applicant poster viewing center (https://mandatoryview.com/?LicenceId=09b17fa3-b781-4022-bfdd-ec61a570463c&ProductType=OnlineApplicant) _._
DLA Piper is, at its core, bold, exceptional, collaborative and supportive
Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.
Get to Know Us
We invite you to learn more about us. Please visit the following pages for more information about DLA Piper.
Laterals (http://www.dlapiper.com/en-us/careers/laterals)
Lateral Partners
Law Students (http://www.dlapiper.com/en-us/careers/law-students)
Business Professionals
Recruitment Agencies:
Per the terms of our agreement, all candidates must be submitted through the firm’s agency portal for consideration. If you have an agreement with the firm, please log in to the agency portal via the following link (https://www.myworkday.com/wday/authgwy/dlapiper/login.htmld?redirect=n) to review positions accepting agency submissions.
_Lawyer Positions Only:_ If you do not have an agreement with us and would like us to consider candidates, please send a blind candidate profile to legalrecruiting-bos@dlapiper.com
Summary
As a Knowledge Technology Analyst, you will be supporting databases and legal technology platforms for the Knowledge department, including data quality review and analysis. Analysts coordinate with management, vendors, consultants, and IT to troubleshoot issues and ensure the tools are functioning optimally. They are responsible for maintaining detailed and accurate documentation; providing user support and training; and, serving as the primary project manager on upgrades and other system changes. For the current opening we are specifically looking for an individual to serve as primary support for our experience database, which contains information about the work we do and the expertise of our lawyers.
Location
This position can be remote.
Responsibilities
+ Navigating databases proficiently, performingcomplex system searches and providingaccurate informationin a timely manner. This includes ensuring the data is cleaned and standardized.
+ Routinely troubleshooting the system, training users on the platform (across all professional levels from legal secretary to partner, and from 1-on-1 calls to large group presentations), project managing upgrades, updating documentation, and working with vendor support to fix any system issues.
+ Responsibilities also include importing data, making changes to the intake form, maintaining integrations with other systems, monitoring users for compliance, and collaborating with other departments to ensure data completeness, accuracy and integrity.
+ Coordinating with support resources outside the United States for this global database.
+ As part of the Knowledge department – which includes Knowledge Technology, Knowledge Management, Research and Litigation Support – you will also have the opportunity to collaborate on other technology projects as part of our mission to help our lawyers practice smarter.
+ Perform other tasks as requested or assigned.
Desired Skills
Strong communication skills with the ability to clearly present complex data and instructions to varying audiences. Must be creative, flexible, capable of solving complex problems, and comfortable working both independently and as part of a larger diverse team. Project management skills and attention to detail required along with the ability to work effectively in a fast-paced environment. An understanding of SQL, XML, JSON and REST APIs is desirable.
Minimum Education
+ High School or GED
Preferred Education
+ 4 Year / Bachelor's Degree in related field
Minimum Years of Experience
+ 3 years’ experience in a technical support role,working with both end users and software vendors/contractorsto resolve issues.
+ Experience must include working withIntappDealCloud, LiteraFoundation, or comparablesoftware platforms.
+ Experience at a law firm or legal software company preferred.
Essential Job Expectations
While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:
+ Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;
+ Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;
+ Provide timely, accurate, and quality work product;
+ Successfully meet deadlines, expectations, and perform work duties as required;
+ Foster positive work relationships;
+ Comply with all firm policies and practices;
+ Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;
+ Perform all other duties, tasks or projects as assigned.
Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.
Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Work Environment
+ Remote/ Work-from-home
Disclaimer
The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.
Application Process
Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact careers@us.dlapiper.com. Please add dlapiper@myworkday.com to your list of safe senders.
Accommodation
Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact careers@us.dlapiper.com .
Agency applications will not be considered.
No immigration sponsorship is available for this position.
The expected annual pay range for this position, if hired to work in New York City is $90,589 - $134,755 per year. If hired to work in San Francisco or Palo Alto the expected annual pay range is $94,528 - $140,614 per year. If hired to work in San Diego, Seattle, Los Angeles, or Washington, D.C. the expected annual pay range is $86,650 - $128,896 per year. The compensation offered to a candidate selected for employment will be dependent upon various factors, including the candidate’s geographic market, skills, educational and professional background, experience, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).
_DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._ Job applicant poster viewing center (https://mandatoryview.com/?LicenceId=09b17fa3-b781-4022-bfdd-ec61a570463c&ProductType=OnlineApplicant) _._
DLA Piper is, at its core, bold, exceptional, collaborative and supportive
Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.
Get to Know Us
We invite you to learn more about us. Please visit the following pages for more information about DLA Piper.
Laterals (http://www.dlapiper.com/en-us/careers/laterals)
Lateral Partners
Law Students (http://www.dlapiper.com/en-us/careers/law-students)
Business Professionals
Recruitment Agencies:
Per the terms of our agreement, all candidates must be submitted through the firm’s agency portal for consideration. If you have an agreement with the firm, please log in to the agency portal via the following link (https://www.myworkday.com/wday/authgwy/dlapiper/login.htmld?redirect=n) to review positions accepting agency submissions.
_Lawyer Positions Only:_ If you do not have an agreement with us and would like us to consider candidates, please send a blind candidate profile to legalrecruiting-bos@dlapiper.com
Source : DLA Piper