Kitchen Team Director - Chick-fil-A
Perrysburg, OH 43551
About the Job
Role Overview:
The Kitchen/Quality Director serves as a forward-looking partner in the Leadership Team who is focused executing our vision with our Product, in the Production Environment, and with the Production Team. They take the highest level of responsibility for back-of-house operations and craft and cast vision for kitchen operations and lead their team to delivery on our organizational goals through Servant Leadership.
They are responsible for 4 main buckets of outcomes: Product, Production Environment, Production Team, and Director Responsibilities. Key Lag measures include: Taste of Food and Speed of Service CEM scores, Food Safety Score, Deloitte Third party quality Score, Food Cost Gap, and director team goals.
The director is expected to plan weekly, monthly, and quarterly to caste vision, set and communicate goals, and to create and implement systems and processes to grow results and influence in these areas of the business. They will be expected to daily prioritize their time/focus off the line up and on the line up between these buckets of ownership build their vision for their business area while leading through whatever season they are currently in.
This is an opportunity to utilize skill in leading and developing people in a restauarant environment. The role is heavy on people leadership, system development, restaurant back-of-house operations.
Desired Knowledge / Skills include:
Motivating and encouraging others
Leading leaders
Employee engagement
Developing and engaging leaders in a strategic goals and excellence in restaurant operations
Critical thinking and system building
Shift leadership and restaurant hospitality
Problem solving
Basic busines acumen
Compelling communication ability
Desired Character Traits are:
Growth Orientation
Humility
Ownership Mindset
Self-discipline and personal organization
Genunie care for others
Desired Experience:
Proven track record of achieving business results by leading others
Perspective or experience successfully leading teams of leaders
Hospitality
2 years of relevant leadership experience or similar degree
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.