Key Holder - The Hair Shop

Position Summary

The Hair Shop Key Holder is responsible for supporting store management to drive the overall performance of the store. This includes achieving sales targets and KPI’s, creating a unique and engaging customer experience, and maintaining store operations and merchandising standards.

Essential Functions

Customer Experience

• Acts as a brand ambassador, creating a store atmosphere that promotes the company culture and brand loyalty.
• Assists in training to ensure associates have an in-depth understanding of product knowledge, pricing, and promotions.
• Strives to consistently exceed customer service expectations, always putting the customer first, and quickly resolves all customer concerns in partnership with the store manager.

Leadership/Development

• Motivate team to achieve performance goals and uphold brand standards.
• Creates a positive work environment, demonstrating passion and commitment to the brand, team, and our customers.
• Communicates effectively and is solution driven to drive results and accountability.

Operations

• Ensures adherence to all company policies and procedures to maintain a safe work environment.
• Assists with inventory management to ensure inventory accuracy, timely and accurate receipt of product, and reduce shrink/loss.

Education & Experience Requirements

• Minimum of 1 year retail management experience
• 1-2 years retail sales experience
• Experience in beauty/hair is a plus
• High School diploma/equivalent is required
• Available to work weekends and holidays

Knowledge & Skill Requirements

• Strong organizational and communication skills
• Ability to work in collaborative environment and build cross functional relationships
• Be decisive and solution oriented
• Demonstrates flexibility and agility in fast paced environment
• Strong business acumen and knowledge of KPIs