Key Accounts Manager - Ferretti Search

Position Summary/Purpose: 

Driving growth in the hospitality industry by cultivating strategic, long-term partnerships with key decision-makers who can provide nationwide opportunities, especially during critical events like hurricanes. The role focuses on positioning the company as a preferred vendor for cleaning, restoration, and reconstruction services while maintaining strong relationships with existing customers and referral sources through proactive engagement and relationship management.


Primary Duties and Responsibilities

• Generate opportunities for large, commercial jobs nationwide.
• Generate frequency opportunities in our local markets.
• Build and manage a pipeline of qualified prospects through networking events, trade shows, and other proven means
• Perform sales calls resulting in scheduled meetings with target prospects.
• Follow proven methodology to move centers of influence (COIs) through the sales cycle, from prospect to repeat customer.
• Provide superior customer service through exceptional responsiveness and partnership.
• Obtain commitment from customers to establish our company as their preferred vendor for all cleaning, restoration, and reconstruction services we provide.
• Identify and develop partnerships with contractors to enhance value for customers.
• Expand services with existing accounts to become their preferred supplier.
• Participate in industry events to raise brand awareness and strengthen market reputation.
• Maintain frequent contact with customers to understand needs and deepen relationships.

Additional Duties and Responsibilities

• Continuous development of industry acumen.
• Continuous development of selling and technical skills.
• Assist in planning and setup of company-hosted events as requested.
• Maintain customer contact database.

Decision Rights and Authority

• Entertainment spending within approved budget.
• Plan sales calls, meetings and presentations and event participation.

Working Relationships and Scope

• Facilitate collaborative relationships among internal team.
• Work with team members to leverage current projects and customer satisfaction to deepen relationships and identify prospects.
• Coordinates with Project Manager and customer for timely collection of project payment as appropriate.
• Communicate with managers responsible for all company functions to support planning related to capacity and ability to effectively deliver timely quality services to customers.
• Active involvement in select trade and community associations providing access to customer prospects and partnering contractors.
• Leverage network of partner contractors to increase the value our company brings to property management and owner organizations.
• Work closely with Operations management and Project Managers to remain current on active job status and progress in order to keep customers and referral sources updated.

Performance Competencies

• Integrity
  Uncompromising, ironclad. Does not cut corners. Does what is right, even when it means taking a stand. Earns trust of co-workers. Intellectually honest. Not politically expedient.
• Oral Communication
  The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
• Written Communication
  Writes clear, precise, well-organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar. Is familiar with the structure and content for business procedures.
• Team Building
  Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments. Achieves cohesion and effective team spirit with subordinates. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied. Treats subordinates fairly. Shares credit.
• Planning and Organizing
  Has the ability to see the overall job from start to finish. In understanding the steps to be taken, resources, and time required, can effectively create a timeline for the job. Coordinates plans with other managers. Plans, organizes, schedules, and budgets in an efficient and productive manner. Focuses on key priorities. Effectively juggles multiple projects. Coordinates plans with other stakeholders and executives. Manages personal time well. Plans, organizes, schedules, and budgets in an efficient and productive manner. Focuses on key priorities. Effectively juggles multiple projects. Coordinates plans with other managers and executives. Manages personal time well.
• Independent/Takes Initiative
  Takes calculated risks with favorable outcomes. Although committed to the team, is willing to take an independent stand. Initiates projects.
• Judgment and Decision-Making
  Applies a mature approach to decision-making. Demonstrates consistent logic. Anticipates consequences of decisions.
• Dependability
  The individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Customer Focus
  Combines empathy for customer's situation with time and budget constraints to effectively manage and exceed customer's expectations.
• Technology
  Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting. The individual uses typical communication devices to effectively speed communication, and appropriately utilizes company-approved, customer contact management, standard word processing, and spreadsheet software tools to enhance efficiency and accuracy of work performed.

Qualifications 

• Degree in Marketing, Business, or related field required with a bachelors (4-year) degree preferred.
• Four (4) to five (5) years of relevant experience specifically in construction and/or restoration.Proven track record in relationship-based in a sales/marketing role.
• Comprehends the "big picture.” Determines opportunities and threats. Is comfortable contributing to the strategic plan and future direction for the organization.
• Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel.
• Adequate math skills. Able to quickly and effectively translate remaining work into Client planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
• ins by creating advocates, not enemies, when negotiating.
• Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.

Benefits: 

• competative salary - $100,000-$150,000 base 
• medical, dental, 401k, matching
• PTO