Key Account Manager - Pantheon Inc

Key Account Manager

Description: Pantheon is a leading provider of IT Process Automation software. Pantheon is headquartered in Reston Virginia with offices in Houston and nine other locations around the world. Our product, Odyssey, is the market leader in Workflows and automating Change Management processes. Odyssey helps companies cut costs by completely automating their change and deployment management processes with huge reduction in downtime and manual errors. We are a company of exceptionally bright, talented and experienced professionals working in a fast-paced culture where every team member has significant autonomy and responsibility. We value innovative thinking, elegant, simple and pragmatic design, exceptional team chemistry and an innate passion towards work. If you are a driven individual with an obsession for perfection, you are a right fit for Pantheon.

We are looking for a Key Account Manager to be based in Houston, TX, to create long-term, trusting relationships with our customers. The Key Account Manager’s role is to oversee a portfolio of assigned customers in the US, develop new business from existing clients and actively seek new sales opportunities.

Responsibilities:

· The Key Account Manager works together with the business line manager to build an account plan and is responsible for client relationship management based on the account plan · Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

· Be able to prospect, evaluate, propose and close new opportunities.

· Be capable of handling a single account or part of a large account, with an indicative book of business of up to $5-$20 million per year

· Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives, by collaborating with the delivery manager.

· Drive revenue growth at the target account. Build an account plan focusing on relationships, opportunities, and revenue.

· Make pricing decisions within the scope of the Master Services Agreement

· Support pre-sales proposals for new business development outside of the account scope

Qualifications:

· Bachelor's degree and 2+ years of experience, with strong sales/relationship management/client partner experience

· Significant business development and project/account management experience

· Experience in the relevant IT Staffing and consulting is required Track record of interacting and building relationships with client contacts

· Hands-on experience with proposal creation and leading proposal presentation skills

· Strong leadership, interpersonal, communication, and presentation

Role Requirements and Responsibilities:

• Experience

  Minimum of 2 years in IT Staffing, Consulting.

  
  

• Personality

  Must be personable, outgoing, and confident. A strong ability to build and maintain relationships is crucial. Should be comfortable initiating contact and establishing rapport.

  
  

• Technical Background

  Experience in managed services, staffing, or the technical space is essential.

  
  

• Team Dynamics

  Ability to work effectively both as part of a team and independently. Must be able to follow instructions, take initiative, and self-manage.

  
  

• Client Interaction

  This role involves significant client engagement. The ideal candidate should not shy away from reaching out to clients, setting up appointments, and becoming a trusted advisor. The role requires a focus on nurturing existing client relationships rather than generating new leads.

  
  

• Revenue Generation

  While not the primary focus, the ability to contribute to revenue generation is important.

  
  

• Role Focus

  This is a narrow, specialized role focused on relationship building within managed services and technical services. The candidate should be adept at identifying key contacts, managing multiple accounts, and facilitating meetings, whether they be for lunch, dinner, or other networking opportunities.