Key Account Manager - Byrnes & Rupkey, Inc.

Job Summary of the Key Account Manager: As a Key Account Manager, you will act as the primary point of contact for key accounts, ensuring seamless communication and collaboration. You will analyze sales data, identify growth opportunities, and develop strategic account plans. Strengthening relationships with customer stakeholders will be a key focus of this role. As the Key Account Manager, you will play a pivotal role in nurturing and expanding relationships with our key customer(s). You will be responsible for implementing strategic initiatives, resolving issues, analyzing sales data, and identifying opportunities for business development. Additionally, you will serve as a liaison between the customer ensuring effective communication and collaboration on joint projects and initiatives. This person will work with top management throughout the Americas and its European counterparts and be responsible for networking and developing relationships with top management at the assigned customer accounts.

Qualifications of Key Account Manager:
• Bachelor’s degree in business or a related field, or equivalent experience.
• Proven experience in key account management, sales, or business development.
• Strong analytical, strategic thinking, and problem-solving skills.
• Exceptional interpersonal and communication abilities.
• Proficiency in CRM tools, Microsoft Office Suite, and Microsoft Teams
• Ability to travel up to 15%.

Responsibilities of the Key Account Manager:
• Primary Point of Contact: Act as the main liaison between the customer(s) for day-to-day operations, ensuring seamless communication, coordination, and collaboration on joint projects.
• Customer Advocacy: Serve as the champion and advocate for the customer while upholding the company's best interests.
• Communication Facilitation: Ensure effective and transparent communication between both organizations, supporting smooth execution of joint initiatives, including projects, tasks, orders, and other agreed-upon objectives.
• Business Insight Reporting: Monitor and report changes in the customer(s)’ business, such as sales trends, management shifts, and organizational updates internally.
• Annual Business Review: Conduct on-site annual business reviews with account(s) to assess progress and set future goals.
• Sales Analysis: Evaluate product sales within key accounts to identify opportunities for upselling, cross-selling, and introducing new products.
• Special Pricing Management: Strategically manage special pricing, balancing competitive market rates with company profit objectives to ensure sustainable business growth.
•Travel Requirements: This role requires occasional travel, typically around once per quarter, with potential for additional trips based on business needs.
• Consultative Selling: Employ a consultative selling approach with key contacts at the assigned customer(s) to identify needs and recommend suitable products, solutions, or services.
• Product Performance: Identify underperforming products and develop strategies to enhance their market traction and profitability.
•Product Development Collaboration: Work with the product development team to tailor offerings to meet the specific needs of the account(s).
• Relationship Management: Build and maintain strong, long-lasting relationships with key personnel at the assigned customer account(s).
• Strategic Planning: Collaborate with internal stakeholders to develop and execute strategic account plans aligned with company objectives.
• Revenue Growth: Implement strategies to maximize revenue growth and profitability within the assigned key accounts.
• Additional Responsibilities: Perform other duties as assigned by the business.
• Quality and EHS Compliance: Support and uphold the Quality and EHS policies of the organization.
• Core Values Commitment: Uphold the company's Core Values of Caring, Adding Value, and Teamwork.