Key Account Manager - North America - Flyability

Do you want to dive into the fast-growing industry of drones and get a rewarding experience in a dynamic start-up environment?

At Flyability, we believe that robots should be sent into hazardous places and dangerous situations instead of humans. To support our belief, we created Elios, the world’s first collision-tolerant flying robot that for the first time allows remote entry to complex and indoor spaces. With more than 130 employees, Flyability is the pioneer in the UAV indoor inspection industry. Joining Flyability is not just taking on a new job, it is seizing the opportunity to improve the life of millions of people and build the future of robotics.

To complete our creative and dynamic team in Denver, CO, we are seeking a:

Key Account Manager - North America (100%)
Start date: as soon as possible

Your role:

Your mission will be to build and manage a portfolio of 10-20 large accounts with the aim of making them successful using the Flyability hardware, software, and services. By actively interacting with the users and the various stakeholders at regular intervals, you will also be responsible for mapping the accounts, retaining/upgrading existing contracts and enabling the adoption of new business.

You will need to rapidly identify the main pain points that might be part of the customer experience, and to mobilize the adequate resources to fix them in a timely manner. This will require a good understanding of the industrial world, and of the large account structure specificities.

You will interact with relevant internal teams - at global, regional and local level - to deliver expertise to achieve an outstanding customer experience.

You will report to the Head of Key Accounts. 

What you will own:

• Own the revenue objectives and growth strategy of the assigned account portfolio.
• Identify opportunities to expand into new sites / departments and oversee the full sales opportunity lifecycle.
• Run regular business development initiatives in order to generate new sales opportunities within the account portfolio.  
• Responsible for the overall account health, ensuring that renewals are closed on time and risks are identified early; consistently looking to drive upsell off renewal transactions.
• Schedule and lead regular interactions with Flyability users from the assigned account portfolio to build trusted relationships.
• Coordinate with other departments to take action based on customer feedback to create a continuously improved experience, including but not limited to the Sales & Marketing team, as well as R&D and Field Operations teams.

Requirements

Your profile:

• Bachelor's degree and 3+ years of experience working as account manager, business development representative
• Fluent in English; Spanish or French are an asset
• Strong communication and relationship building skills to become a trusted client advisor. Ability to communicate complex topics simply and articulately to various audiences
• Ability to build customer strategy and plan for both pre- & post-sales that focuses on customer’s use cases and technology levers
• Strong curiosity for industries, clients, and technology
• Influence management skills
• Ability to work in the United States and drive a vehicle
• Ability to travel up to 50% of the time, nationally and internationally
• Ability to work on industrial sites, which may require climbing multiple flights of stairs
• Ability to load, unload, set up equipment weighing 50-70 pounds
  

Flyability is a young Swiss company that values independent thinking combined with a collaborative spirit. Every day, you will have the opportunity to share your ideas and contribute to solving problems. We all work together, and each voice is important to move forward.

Ready to join?
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply —regardless of your experience or resume, we'd love to hear from you.

Flyability is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Flyability is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flyability are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief [...], family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flyability will not tolerate discrimination or harassment based on any of these characteristics. Flyability encourages applicants of all ages.

Benefits

• Salary Range $80,000 to $120,000 OTE
• Uncapped commission scheme for over-performance
• Health insurance paid for employee
• Participation for dental insurance
• 401k matching
• STD, LTD and AD&D paid for employee
• Life insurance paid for employee
• 15 days PTO + 9 federal holidays
• Annual trip to Switzerland
• Vision and supplemental life insurances available
• Phone allowance for frequent travelers