Key Account Manager - Law Business Research

An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.

Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees

We are happy to share that we have partnered with Business Disability Forum to help us on our journey to becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation. 

We also take our place in this world of ours very seriously and engage in a wide variety of charitable and community based initiatives. We work extensively with Swawou School in Sierra Leone, which we established to provide education for 120 girls, and on an ongoing basis we underwrite the school’s costs.

‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment,  sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’

We are looking for an experienced Key Account Manager to join our Account Growth team, managing 60 global accounts (made up of law firms, corporates and consultancies) The successful candidate will be responsible for developing strong client relationships, understanding the needs and requirements of the firms information/research function and offering first class service and support on existing and new acquisitions. 

This is a key role within our business and the right person will be able to excel and develop their career further under excellent leadership. A background in legal information is preferred, though excellent account management process, commercial ambition and strong interpersonal skills are essential for this appointment. 

• Develop strong relationships with existing customers monitoring their purchases to provide opportunities for upselling
• Initiate, scope and manage projects to increase sales yield levels and revenue 
• Work with Client Services team to carry out the activities through the client life-cycle to increase renewal rates by volume and value
• Development and implementation of client sales plans for products and territories to meet your sales targets
• Support our product development function by suggesting new ideas and garnering client feedback where appropriate and in the launch process of new products
•  Develop strong relationships with existing customers at conferences and product demonstrations
•  Lead the creation of proposals and sales pitches for new products
• Update the CRM to ensure the CRM accurately reflects your sales activity through the buying stage to move Leads and Opportunities to Closed Won or Closed Lost status
• Ensuring your clients have signed contract and orders are processed in accordance with GDPR regulations

· Educated to degree level or equivalent

· 2-3 years minimum of sales/account management experience, ideally in the B2B space

· Proven track record of sales performance and client management 

· Experience in mentoring and training junior colleagues desirable

· Experience leading in the delivery of sales to senior stakeholders desirable

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of employment:

After 3 months employment:

After 4 months employment:

After probation:

After 1 year service:

Additional Perks:

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.