Key Account Manager - Courier Network Inc.

The focus of the Key Account Manager is on maintaining customer relationships, assessing client-specific needs, and promoting the services of the company to achieve the revenue goals.

The Key Account Manager will develop strategic partnerships with customers to understand and anticipate business needs to ensure business objectives are being met. This role is responsible for recognizing and seeking new business opportunities within the current key account base. Take a proactive approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.

Escalate customer concerns as needed and follow through with shipment from end-to-end of the shipment cycle communication and provide support.

What you will do:

• Responsible for executing the account strategy and management to improve quality of relationships, product penetration, revenue share, supplier status and ranking.
• Serve as a customer advocate, accountable for escalation and proper customer positioning on all issues pertaining to customer satisfaction.
• Ensure that all account plans, service level agreements, standard operating procedures, organizational charts, account information and related documentation are current and on file record.
• Develop key relationships at all levels within the account that drive proactive solutions that are innovative and provide value relative to the customer’s needs.
• Provide overall management of new, existing portfolio and information relative to the customers including implementation of new procedures, quotes, contract agreements, routing, ad-hoc bids, and special projects.
• Reporting to management and clients on KPIs to track client activity and CNW performance.
• Ensure accuracy and timeliness of reporting in sales pipeline management, all regular and ad-hoc sales reports as and when required.

What you will bring:

• Bachelor's degree in Supply Chain Management, International Business, Operations Management or an equivalent combination of logisitics, air freight, or supply chain experience required.
• Must exhibit excellent communication skills at all levels within the customer including executive; strong analytical skills and problem-solving ability; ability to compose letters, emails,
• and other written documentation clearly and concisely.
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people and personalities.
• Must be able to present oneself in a highly cooperative and professional manner when meeting both internal and external customers and vendors face-to-face.
• Basic to intermediate experience using Windows operating system and Microsoft software applications is required.
• Must be a highly motivated self-starter with the desire to acquire additional responsibilities.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

What you believe in:

• Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Demonstrates ability to comply with CNW’s Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making.

What you will receive:

CNW offers its employees a generous Employee Benefits Package including:

• Competitive Wages.
• Fully paid medical insurance for you and your family.
• We provide a 401k Plan with a generous contribution.
• Discretionary bonuses.
• And, much more!

All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

CNW is committed to providing equal employment opportunities to all employees and applicants. CNW does not tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.