Key Account Manager - SGS

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

POSITION SUMMARY

• Meet & exceed client service expectations and manage various different projects with cross functional and cross-country teams.
• Provide updates on regulatory and sustainability trends and services to client.
• Offer necessary trainings to internal and external staff.
• Ensure the alignment and integration of services and operational deliveries in accordance to global C&P and sales strategies for assigned strategic accounts.
• Work in conjunction with C&P sales, operations and other client services staff (EA’s, SA) to achieve client deliverables.
• Meet assigned account, individual and team revenue goals and key performance indicators (KPIs) as defined by management.
• Generate opportunities for incremental revenue growth within existing global accounts consistent with SGS strategic account initiatives and by penetrating the client supply chain and vendor network.
• Generate within existing account assignment additional services or solutions opportunities across SGS CRS SBUs, and/or integrate other SGS complimentary business lines (cross divisional if needed).

JOB FUNCTIONS:

• Participate in and support strategic account on-boarding in preparation for initial and follow up client meetings, including preparation, communication, and implementation of, client specific global SOPs, trackers and charts protocol, Presentations & QA manual development, pricing negotiation, and any other account on-boarding tasks, such as the development of uniform report templates and other client specific forms to facilitate the program.
• Have basic knowledge of various sustainability trends and corresponding SGS services to offer to client.
• Have basic knowledge of global regulatory and requirement for market entry and be able to educate client and create process for smooth launch of products.
• Support sales team with development, preparation and response to RFI’s, RFP’s, RFQ’s or any other bid for tender submitted by key account for SGS participation.
• Maintain and build collaborative client relationships within respective client global account staff and within internal sales and operations group.
• Work with the front-line sales team and affiliates to implement and onboard new client programs.
• Work effectively with sales and operations to deliver client expectations effectively and efficiently.
• Work closely with the global network to ensure the following: SOP compliance and prompt response to client inquiries regarding order status, department workload, capabilities and report content for jobs initiated by international sales efforts.
• Liaise between client / technical/ operations teams.
• Work with global network to streamline client services functions for more effective and efficient execution of services.
• Provide necessary training to other account managers during transition of work.
• Be a superuser of SGS systems such as SGSmart, BOSS, SharePoint management and client systems such as Coupa. Provide necessary demo and trainings to internal and external members as needed. 

EDUCATION AND EXPERIENCE

• Education: University graduate or equivalent educational background
• Experience: 5+ years experience in a multinational organization.
• International business exposure in imported consumer products in a sales, program management or key account management function.

LICENSES / CERTIFICATIONS  KNOWLEDGE / SKILLS / ABILITIES

• Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
• Hands-on, open-minded, proactive team player.
• Strong written and spoken English skills, other languages will be an advantage.
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
• Candidates must be proficient in using various types of computer software (Word, Excel. PowerPoint & KNOWLEDGE / SKILLS / ABILITIES Outlook).
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
• Ability to work well with others & independently.
• Proven time management skills and a strong attention to detail.
• Works well under pressure.
• Extended hours and shift work may be required from time to time.
• Travel to other SGS locations or client location can be 25 to 50% or as necessary.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies. 

Additional information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a callback.  Please note, this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.