Key Account Manager - Client Management - Intertek Testing Services NA Inc

Job Description/Function: Manage, improve and grow the relationships between Intertek and its key retail accounts. Will support existing large clients and provide second level of sales and customer service. Function as the client's primary Intertek contact and ensure that Intertek meets and exceeds the service delivery requirements and overall client expectations.

The Business Assurance group of Intertek provides a full range of business process audit and support services, including management systems certification, sustainability and responsible sourcing audits, risk management, and training. Our range of bespoke auditing, performance benchmarking and supply chain solutions provide insight into every aspect of operations, allowing clients to make informed decisions about their business while ensuring their workforce competencies are current and relevant.

Our Value Proposition - We Offer:

• Competitive salary, medical, dental, vision, life, disability, and 401(k) with company match
• Remote working schedule - work from your home office
• Opportunity for growth (over 100 locations with opportunity for growth/advancement/relocation)
• Employee referral bonuses

• Handles supporting of existing large clients - second level of sales and customer service
• Complete the actions to onboard new accounts/programs assigned.
• Handles any new sites or standard added to key account.
  • Creates, tracks all contracts, and audits that apply to key accounts unless re-assigned by management.
  • Oversees the communication and management of internal/external documents (Transfer, Amendment, CIF-CIFA, SOW or any other applicable client specific documents).
  • Communicates with Global Account Operations (GOA) for scheduling the activities, as required.
• Ensures that information (managing company, facilities, sites and activities) is entered by Inside Sales in databases (iEnable, iConnect, SharePoint, etc. where applicable) is accurate.
• Monitors audit process timing and ensures client delivery.
• Acts as central point of contact internally/externally to answer and/or resolve any inquiries regarding key accounts.
• Works with local account contacts to ensure client needs are met.
• Escalates any issues appropriately to Program Manager, Scheduler, Auditors, Management, GAO, etc.
• Provides client analysis and/or client review when required.
  • Attends and/or supports client reviews, prepares and leads presentations conducted routinely on key accounts.
• Interfaces between client, internal services and/or GAO to provide solutions, monitor customer service, support audit challenges.
• Works with clients POC to gather and share planning dates with local scheduling department execution.
• Sends key account monthly reports to management, including but not limited to:
  • Client data, opportunities, challenges, quote activity, client news, etc.
  • Tally 1-year and 3-year growth of existing accounts (sums of quoted and closed contracts).
  • Existing client rate increases.
  • Training quoted and conducted.
  • Leads/business develop opportunities.
• Supports Finance team on Accounts Receivable/Collections as needed.
• Establishes personal growth opportunities in sales/industry knowledge to actively develop professional skillsets.
• Provides central point support for global auditor team to ensure client programs delivered that do not have local support (training coordination, auditor qualification, etc.).
• Reviews key accounts annually to determine active/inactive status

• Ensure requested services are delivered in accordance with established project KPI's.
• Completes technical reviews and corrective action plan management for accounts, as required.
• Conducts audits for relevant accounts/programs.

What qualifications do you need?

• High school diploma or GED required: Two years or higher education degree/certificate is preferred.
• At least 5 years of certification or industry experience is required.
• Knowledge of Food Safety and Quality management is mandatory.
• Comfortable giving overview/presentation for C-Suite level of leadership
• Experience in selling enterprise solutions to senior-level decision-makers is preferred.
• Improve and maintain business relationships with major clients.
• Ability to lead and/or support sales and program managers with potential large client RFQs.
• Ability to initiate, negotiate and acquire new business within exiting Key Accounts
• Excellent written and oral communication skills, including public presentation skills.
• Capability of using full Microsoft suite of applications
• Working knowledge of Food Safety and Quality Management System and processes. Experience and confidence to make recommendations to prospects in any of these areas.
• Management skills, customer-service focus, excellent teamwork skills.
• Ability to ensure client planning needs are in place including execution of project scheduling auditing, reporting and required internal and external client communications.
• Excellent organizational and coordination skills.

Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

What we have to offer:

When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

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#LI-RemoteIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.