Key Account Manager - Bemana, LLC

Bemana is searching for a Key Account Manager to join the team of a nationwide packaging manufacturer. Candidates must live within reasonable driving distance of major accounts- mainly in the Cincinnati, OH/ Louisville, KY area. Travel up to 50%.

Essential Duties and Responsibilities

• Co-Develops and implements strategies to maintain and/or expand sales within the existing account with the input from the regional account managers and/or Operations

• Interfaces with the customer to understand the customer's overall objectives and requirements. Prepares a plan for each account to identify what and how short and long-term needs may be met.

• Contacts customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products. Shares details with customers on additional offerings to provide value added service. Serves as a point of escalation for issues or activities that the customer encounters during product utilization. Expedites the resolution of customer problems/complaints.

• Develops joint-business plan with the customers focused on key metrics and deliverables in the areas of growth, innovation, service, quality, and customer satisfaction.

• Summarizes and reports out on aggregate sales, business development, service and quality performance (customer scorecard). Provides reports on the budget and sales activity for a given period of time.

• Coordinates and manages product training and technical presentations with regional account managers at the branch and corporate level centered on valued added capabilities and services.

• Ensures that customer projects and other key deliverables are being supported and executed effectively to deliver service excellence.

• Serves as point of escalation and expedites the resolution of customer issues & problems.

• Ensures that sales, quality, scheduling and customer service departments provide post implementation support to assigned accounts / customers. Provides feedback to marketing and product engineering teams for future product enhancements. Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage).

• Collaborates with key functional stakeholders including Customer Service, Operations, NPD, Supply Chain and Finance to ensure we are meeting requirements and delivering a positive customer experience.

• Ensures updated communication and compliance on company policies including pricing, inventory, payment, freight and Terms & conditions.

• Works with the company’s direct and distribution sales teams on project collaboration, cross-selling and product training.

• Collaborates with Marketing on participation in trade shows, industry associations as well as the acquisition of business intelligence, leads and collateral to drive profitable growth

• Manages contacts, leads opportunity pipeline and new product development request via CRM.

• Develops and delivers quotes, proposals and presentations to facilitate business acquisition

• Establishes and executes against new customer acquisition plan with focused targets in key markets that will deliver results in alignment with our strategy.

• Reviews performance metrics and works with manager to calibrate on focus and alignment.

• Provides input and feedback on marketing trends and new product and service opportunities

Education/Experience:

• Bachelor's degree (B. A.) from four-year college or university with minimum of 10 years related Sales and Business Development experience; or equivalent combination of education and experience.

• Demonstrated ability to manage key accounts and develop new business

• Strong negotiation and value selling skills

• Strong interpersonal communication and presentation skills

• Demonstrates good situation assessment and decision-making skills

• Solid business acumen with good financial and analytical competence

• Thrives in a team selling environment

• Role will be focused primarily on direct sales growth and management

• Molded Plastic experience a plus.

• Technical experience in operations and package engineering is a plus

Application Process

If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.

If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.

About Bemana

Bemana provides recruitment services to companies in the equipment and industrial sectors while also helping job seekers advance their careers with companies that share their values. Through a rigorous selection and interviewing process, we are focused on growing companies with employees that are committed to their mission and passionate about their products and services.

Welcome to Bemana and we look forward to getting to know more about you.

Referral Program

Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we’ll send you a check if they get hired. Terms & conditions apply.