Key Account Manager - 743999896447251-5844 - SGS North America Inc.

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Company Description
SGS is the global leader and innovator in inspection, verification,
testing and certification services. Founded in 1878, SGS is recognized
as the global benchmark in quality and integrity. With over 97,000
employees in 130 countries and operating a network of more than 2,400
offices and laboratories, we provide services to almost every industry
by assuring quality and safety of products and services.
Job Description
As the Key Account Manager, you will generate opportunities for revenue
growth within global accounts consistent with SGS strategic key account
initiatives.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Serve as the key liaison between Client, supplier and the internal
SGS global support team
- Responsible for building relationship within the different Client
departments and supplier base
- Identify and generate business development opportunities in
coordination with GKAM
- Generate, cultivate, and close leads and opportunities to support
account sales strategies and goals developed with GKAM
- Responsible for building effective and professional relationships
and close cooperation with key internal customer support teams
including Client Services, Global, Technical and Operational teams
- Work effectively with GKAM and operations to deliver client
expectations effectively and efficiently to grow account share
according to strategic account management plan
- Assist in development and maintenance of all program documentation:
Work Instructions, SOP's, Protocols, Program Manuals, and
Submission Request Form
- Prepare and release monthly vendor newsletters on SGS and Client
updates
- Review, minimize, and maintain Client vendor list by product
category and country
- Assist in coordinating department workshops, seminars, team
training, etc. which are provided by SGS, with Client teams and
suppliers as needed
- Communicate and monitor Client expectations of execution of SGS
services to a local lab and global coordinators
- Must stay informed with industry news and SGS goals and initiatives,
to effectively communicate with client and offer strategic solutions
for their business needs
- Partner with SGS GKAM to support the Client account globally
- Adheres to internal standards, policies and procedures
- Performs other duties as assigned
Qualifications
- Bachelor's degree or equivalent, educational background in
Analytical Sciences, Engineering, Business, or related field
- 2+ years experience in multinational organization in the
professional services industry
- Highly motivated, dependable, and detail oriented
- Hands-on, open minded, proactive team player
- Strong communication, organizational and follow up skills
- Demonstrate Creative and Strategic thinking skills to develop
innovative solutions to solve customer requirements and Expectations
- MUST be Customer focused
- Demonstrate high integrity and excellent work ethics
- Willing and able to interact with Client on a regular basis
including face-to-face and phone conversations
- Self-managed and responsible to project and time management.
- Ability to work well independently and adapt in a dynamic
environment
- Ability to multitask, detail oriented with a keen sense of urgency
- Ability to complete projects and assignments on a timely basis
- Proven problem-solving abilities
- Computer literacy (creating, filing, saving/uploading, searching,
backup, etc.)
- Willing and able to work in a global network operating in various
time zones
- Proficient Microsoft Office skills (Word, Excel, ower Point, and
Outlook)